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For Companies At a Glance
- Tasks: Provide hands-on ICT support to schools, troubleshoot issues, and engage with staff.
- Company: Join School Business Services, a top UK provider of education support services.
- Benefits: Enjoy 36 days annual leave, hybrid working, and a flexible benefits package.
- Why this job: Balance work with school holidays while making a real impact in education.
- Qualifications: Experience in technical support and strong communication skills required.
- Other info: Term-Time Only options available for better work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
About Us:
School Business Services (SBS) is one of the UK\’s leading suppliers of education support services and budgeting software. Our extensive portfolio includes a suite of Finance, MIS, and ICT offerings, all delivered by a team renowned for their expertise and exceptional reputation within the education sector. At SBS, we\’re passionate about empowering schools to focus on what matters most: delivering outstanding education.
About the Role:
We\’re looking for an experienced ICT Field Engineer to join our dynamic team, providing hands-on technical support and guidance to schools across the London area. If you thrive on solving challenges, love variety, and enjoy engaging directly with end-users, this role is for you!
As an ICT Field Engineer, you\’ll:
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Support schools on-site daily, resolving ICT issues and ensuring seamless operations, building trusted relationships with school staff.
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Provide remote assistance via our ICT Service Desk when required.
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Troubleshoot and resolve issues with Office 365 applications, Google Workspace, and network infrastructure.
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Participate in ICT projects, including network upgrades and security enhancements.
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Respond to critical incidents, implementing temporary or permanent solutions for server, switch, and internet failures – or even physical disruptions like floods.
Work-Life Balance That Matches School Life:
This role is offered on a Full-Time, or a Term-Time Only basis, which aligns with school term schedules. This means you could enjoy the same holidays as the schools you support, providing a unique opportunity to balance your professional life with personal commitments – perfect for candidates who value having school holidays free.
What will you bring to the Role?
If you can demonstrate the following, we\’d love to hear from you:
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You will be an experienced, hands-on, technical support engineer who has a good working knowledge covering small organisations or school networks.
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You will have a proven ability to work with others to deliver and manage a wide range of programmes & projects to meet our customer and third-party objectives.
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Confident with an ability to communicate clearly, verbally and in writing particularly with internal business users and external vendors.
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Willingness to undertake an Enhanced DBS and a Right to Work in the UK.
Our Benefits:
As an equal opportunities\’ employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team. We offer:
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Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5).
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Hybrid or remote working across the country.
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Learning & Development.
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Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.
Please click on the APPLY button to send your CV for this role.
ICT Field Engineer employer: School Business Services
Contact Detail:
School Business Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Field Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Google Workspace. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Research School Business Services (SBS) and their approach to supporting schools. Understanding their mission and values will help you tailor your conversation and show that you're genuinely interested in contributing to their goals.
✨Tip Number 3
Prepare examples of past experiences where you've successfully resolved ICT issues or managed projects. Highlighting your problem-solving skills and ability to work collaboratively will resonate well with the team at SBS.
✨Tip Number 4
Network with current or former employees of SBS if possible. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace ICT Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an ICT Field Engineer. Focus on your technical skills, particularly with Office 365, Google Workspace, and network infrastructure. Use specific examples of how you've resolved issues in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting schools and your ability to build relationships with staff. Mention your hands-on experience and problem-solving skills, and explain why you're excited about the opportunity at School Business Services.
Highlight Communication Skills: Since the role requires clear communication with both internal users and external vendors, emphasise your verbal and written communication skills in your application. Provide examples of how you've effectively communicated in past roles.
Prepare for Potential Questions: Think about common interview questions related to technical support and project management. Be ready to discuss specific incidents where you successfully resolved critical issues or implemented solutions, as this will demonstrate your capability for the role.
How to prepare for a job interview at School Business Services
✨Know Your Technical Stuff
Make sure you're well-versed in the technologies mentioned in the job description, such as Office 365 and Google Workspace. Brush up on your troubleshooting skills and be ready to discuss specific scenarios where you've resolved ICT issues.
✨Showcase Your Communication Skills
Since the role involves engaging with school staff, practice explaining technical concepts in simple terms. Be prepared to share examples of how you've effectively communicated with non-technical users in the past.
✨Demonstrate Problem-Solving Abilities
Think of examples where you've tackled challenging ICT problems, especially in a school or small organisation setting. Highlight your approach to finding solutions and how you managed critical incidents.
✨Emphasise Teamwork and Collaboration
The role requires working with others to deliver projects. Prepare to discuss your experience in team settings, focusing on how you contributed to successful outcomes and built relationships with colleagues and clients.
