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- Tasks: Provide hands-on ICT support to schools, troubleshoot issues, and engage with staff.
- Company: Join School Business Services, a top UK provider of education support services.
- Benefits: Enjoy flexible working options, generous leave, and a supportive work culture.
- Why this job: Be part of a dynamic team making a real impact in education while enjoying work-life balance.
- Qualifications: Strong communication skills and attention to detail; prior experience in a similar role is a plus.
- Other info: Flexible hours available: full-time, part-time, or term-time only.
The predicted salary is between 25000 - 30000 £ per year.
About Us: School Business Services (SBS) is one of the UK's leading suppliers of education support services and budgeting software. Our extensive portfolio includes a suite of Finance, MIS, and ICT offerings, all delivered by a team renowned for their expertise and exceptional reputation within the education sector. At SBS, we’re passionate about empowering schools to focus on what matters most: delivering outstanding education.
About the Role: We’re looking for an experienced ICT Field Engineer to join our dynamic team, providing hands-on technical support and guidance to schools across the Essex area. If you thrive on solving challenges, love variety, and enjoy engaging directly with end-users, this role is for you!
- Support schools on-site daily, resolving ICT issues and ensuring seamless operations, building trusted relationships with school staff.
- Provide remote assistance via our ICT Service Desk when required.
- Troubleshoot and resolve issues with Office 365 applications, Google Workspace, and network infrastructure.
- Participate in ICT projects, including network upgrades and security enhancements.
- Respond to critical incidents, implementing temporary or permanent solutions for server, switch, and internet failures - or even physical disruptions like floods.
Work-Life Balance: This role is offered on a Full-Time, Part-Time (4 days per week) or Term-Time Only (39 weeks per year) basis. Providing a unique opportunity to balance your professional life with personal commitments - perfect for candidates who value flexibility.
About You: If you can demonstrate the following, we’d love to hear from you:
- Excellent verbal and written communication skills, delivering a professional level of communication to school accounts.
- Attention to detail, taking pride in the quality and accuracy of the work produced for our clients.
- Great collaborator, with the ability to work productively and build relationships with internal business users and external vendors.
- Some prior experience in a similar Finance role supporting clients will be advantageous.
- Willingness to undertake an Enhanced DBS check.
Our Benefits: This role has an annual salary range of £25,000 - £30,000 (pro-rata if taken on a part-time or term-time only basis). As an equal opportunities employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team. We offer:
- Generous annual leave allowance of 36 days (28+8 bank holidays) pro-rata.
- Hybrid or remote working across the country.
- Learning & Development.
- Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.
Please click on the APPLY button to send your CV for this role.
ICT Field Engineer employer: School Business Services
Contact Detail:
School Business Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Field Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Google Workspace. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight any previous experience you have in a similar ICT support role, especially if it involved working directly with schools or educational institutions. This will show that you understand the unique challenges faced in this environment.
✨Tip Number 3
Prepare examples of how you've successfully resolved technical issues in the past, particularly in high-pressure situations. This will help you illustrate your problem-solving skills and ability to handle critical incidents effectively.
✨Tip Number 4
Emphasise your communication skills and ability to build relationships with clients. Consider preparing anecdotes that showcase your collaborative approach and how you've worked with teams or clients to achieve successful outcomes.
We think you need these skills to ace ICT Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the ICT Field Engineer role. Focus on your technical support experience, particularly with Office 365 and Google Workspace, as well as any previous work in education settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for education and your ability to solve ICT challenges. Mention specific examples of how you've successfully supported clients or resolved technical issues in the past.
Highlight Communication Skills: Since excellent communication is key for this role, emphasise your verbal and written communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated with clients or team members in previous roles.
Showcase Attention to Detail: Demonstrate your attention to detail by ensuring your application is free from errors. Use clear formatting and concise language to present your information, reflecting the quality and accuracy expected in the role.
How to prepare for a job interview at School Business Services
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Office 365, Google Workspace, and network infrastructure. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your hands-on expertise.
✨Emphasise Communication Abilities
Since the role involves direct interaction with school staff, it's crucial to showcase your verbal and written communication skills. Prepare to give examples of how you've effectively communicated complex technical information to non-technical users.
✨Demonstrate Problem-Solving Skills
Expect questions that assess your problem-solving abilities. Think of scenarios where you've successfully tackled ICT challenges, especially under pressure, and be ready to explain your thought process and the outcomes.
✨Highlight Collaboration Experience
This role requires working closely with both internal teams and external vendors. Share experiences where you've collaborated effectively, focusing on how you built relationships and contributed to team success.
