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For Companies At a Glance
- Tasks: Provide hands-on ICT support to schools, solving tech challenges and ensuring smooth operations.
- Company: Join a leading education support services provider passionate about empowering schools.
- Benefits: Enjoy 36 days of annual leave, hybrid working, and a flexible benefits package.
- Why this job: Make a real difference in schools while enjoying school holidays off!
- Qualifications: Experience in technical support and strong communication skills required.
- Other info: Dynamic role with opportunities for learning and development in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
About Us
School Business Services (SBS) is one of the UK's leading suppliers of education support services and budgeting software. Our extensive portfolio includes a suite of Finance, MIS, and ICT offerings, all delivered by a team renowned for their expertise and exceptional reputation within the education sector. At SBS, we're passionate about empowering schools to focus on what matters most: delivering outstanding education.
About the Role
We're looking for an experienced ICT Field Engineer to join our dynamic team, providing hands-on technical support and guidance to schools across the Essex area. If you thrive on solving challenges, love variety, and enjoy engaging directly with end-users, this role is for you!
Responsibilities
- Support schools on-site daily, resolving ICT issues and ensuring seamless operations, building trusted relationships with school staff.
- Provide remote assistance via our ICT Service Desk when required.
- Troubleshoot and resolve issues with Office 365 applications, Google Workspace, and network infrastructure.
- Participate in ICT projects, including network upgrades and security enhancements.
- Respond to critical incidents, implementing temporary or permanent solutions for server, switch, and internet failures – even in cases of physical disruptions such as floods.
Work-Life Balance That Matches School Life
This role is offered on a Full-Time, or Term-Time Only basis, which aligns with school term schedules. This means you could enjoy the same holidays as the schools you support, providing a unique opportunity to balance your professional life with personal commitments – perfect for candidates who value having school holidays free.
What will you bring to the Role?
- An experienced, hands-on technical support engineer with a good working knowledge covering small organisations or school networks.
- A proven ability to work with others to deliver and manage a wide range of programmes & projects to meet our customer and third-party objectives.
- Confidence and ability to communicate clearly, verbally and in writing particularly with internal business users and external vendors.
- Willingness to undertake an Enhanced DBS and a Right to Work in the UK.
Our Benefits
As an equal opportunities employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team. We offer:
- Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5).
- Hybrid or remote working across the country.
- Learning & Development.
- Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.
Please click on the APPLY button to send your CV for this role.
ICT Field Engineer - Essex employer: School Business Services
Contact Detail:
School Business Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Field Engineer - Essex
✨Tip Number 1
Network like a pro! Attend local tech meetups or education conferences in Essex. It’s a great way to meet people in the industry and get your name out there. Plus, you never know who might have a lead on the perfect job for you!
✨Tip Number 2
Don’t underestimate the power of social media! Follow companies like School Business Services on LinkedIn and engage with their posts. This shows your interest and can help you stand out when they’re looking for candidates.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to ICT support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the format and types of questions you might face.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at SBS, which is always a bonus!
We think you need these skills to ace ICT Field Engineer - Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of ICT Field Engineer. Highlight your hands-on technical support experience and any relevant projects you've worked on, especially in school environments.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for education and how your skills can help schools thrive. Mention specific examples of how you've solved ICT challenges in the past.
Showcase Your Communication Skills: Since this role involves engaging with school staff, emphasise your ability to communicate clearly. Use examples that demonstrate your verbal and written communication prowess.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get you started on your journey with us!
How to prepare for a job interview at School Business Services
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365, Google Workspace, and network infrastructure. Be ready to discuss specific challenges you've faced in these areas and how you resolved them. This will show that you're not just familiar with the tools but can also troubleshoot effectively.
✨Showcase Your People Skills
As an ICT Field Engineer, you'll be working closely with school staff. Prepare examples of how you've built relationships and communicated effectively in previous roles. Highlight your ability to explain technical issues in simple terms, as this is crucial for engaging with end-users.
✨Prepare for Real-World Scenarios
Think about potential critical incidents you might face, like server failures or network outages. Be ready to discuss how you would approach these situations, including temporary and permanent solutions. This demonstrates your problem-solving skills and readiness for the role.
✨Align with Their Values
Research School Business Services and understand their mission to empower schools. During the interview, express your passion for education and how your values align with theirs. This connection can set you apart from other candidates who may not have done their homework.
