Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on ICT support to schools, resolving issues and enhancing network systems.
- Company: Leading education support services provider with a passion for empowering schools.
- Benefits: 36 days annual leave, hybrid working, and a flexible benefits package.
- Why this job: Enjoy school holidays while making a real difference in education technology.
- Qualifications: Experience in technical support and strong communication skills required.
- Other info: Join a diverse team committed to inclusivity and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About Us
School Business Services (SBS) is one of the UK's leading suppliers of education support services and budgeting software. Our extensive portfolio includes a suite of Finance, MIS, and ICT offerings, all delivered by a team renowned for their expertise and exceptional reputation within the education sector. At SBS, we're passionate about empowering schools to focus on what matters most: delivering outstanding education.
About the Role
We're looking for an experienced ICT Field Engineer to join our dynamic team, providing hands-on technical support and guidance to schools across the London area. If you thrive on solving challenges, love variety, and enjoy engaging directly with end-users, this role is for you!
As an ICT Field Engineer, you'll:
- Support schools on-site daily, resolving ICT issues and ensuring seamless operations, building trusted relationships with school staff.
- Provide remote assistance via our ICT Service Desk when required.
- Troubleshoot and resolve issues with Office 365 applications, Google Workspace, and network infrastructure.
- Participate in ICT projects, including network upgrades and security enhancements.
- Respond to critical incidents, implementing temporary or permanent solutions for server, switch, and internet failures – or even physical disruptions like floods.
Work-Life Balance That Matches School Life
This role is offered on a Full-Time or a Term-Time Only basis, which aligns with school term schedules. This means you could enjoy the same holidays as the schools you support, providing a unique opportunity to balance your professional life with personal commitments – perfect for candidates who value having school holidays free.
What will you bring to the Role?
If you can demonstrate the following, we'd love to hear from you:
- You will be an experienced, hands-on, technical support engineer who has a good working knowledge covering small organisations or school networks.
- You will have a proven ability to work with others to deliver and manage a wide range of programmes & projects to meet our customer and third-party objectives.
- Confident with an ability to communicate clearly, verbally and in writing, particularly with internal business users and external vendors.
- Willingness to undertake an Enhanced DBS and a Right to Work in the UK.
Our Benefits
As an equal opportunities employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team. We offer:
- Generous annual leave allowance of 36 days (28 + 8 bank holidays) + 1 for every year of service (up to a maximum of 5).
- Hybrid or remote working across the country.
- Learning & Development.
- Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.
Please click on the APPLY button to send your CV for this role.
ICT Field Engineer in City of London employer: School Business Services
Contact Detail:
School Business Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Field Engineer in City of London
✨Tip Number 1
Network like a pro! Attend industry events, workshops, or even local meetups related to ICT. Engaging with professionals in the field can open doors and lead to job opportunities that aren’t advertised.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website where you can demonstrate your technical projects and achievements. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios you might face as an ICT Field Engineer. Role-playing with a friend can help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team at SBS. It’s a great way to show your enthusiasm and commitment to the role.
We think you need these skills to ace ICT Field Engineer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of ICT Field Engineer. Highlight your hands-on technical support experience and any relevant projects you've worked on, especially those related to schools or small organisations.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for education and how you can empower schools through your technical expertise. Mention specific skills like troubleshooting Office 365 or Google Workspace that align with what we’re looking for.
Showcase Your Communication Skills: Since you'll be engaging with school staff, it's crucial to demonstrate your ability to communicate clearly in writing. Use straightforward language and avoid jargon to ensure your application is easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at School Business Services
✨Know Your Tech Inside Out
As an ICT Field Engineer, you'll need to be well-versed in troubleshooting Office 365, Google Workspace, and network infrastructure. Brush up on these technologies before your interview, and be ready to discuss specific challenges you've faced and how you resolved them.
✨Showcase Your People Skills
This role involves building relationships with school staff, so it's crucial to demonstrate your communication skills. Prepare examples of how you've effectively interacted with end-users in the past, especially in high-pressure situations.
✨Be Ready for Real-World Scenarios
Expect to be asked about how you'd handle critical incidents, like server failures or physical disruptions. Think through some scenarios beforehand and outline your approach to problem-solving and implementing solutions.
✨Align with Their Values
School Business Services is all about empowering schools. Research their mission and values, and be prepared to explain how your personal values align with theirs. This will show that you're not just a techie, but someone who genuinely cares about the education sector.