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For Companies At a Glance
- Tasks: Join our team to provide consultancy and training on MIS systems for schools.
- Company: SBS is a top UK provider of education support services and budgeting software.
- Benefits: Enjoy 36 days of annual leave, hybrid work options, and a flexible benefits package.
- Why this job: Be part of a growing team that values innovation and strong client relationships.
- Qualifications: Experience in IT or customer service, especially in the education sector, is essential.
- Other info: This role requires a comprehensive DBS check.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
About Us:
SBS are one of the UK’s leading suppliers of education support services and budgeting software with a portfolio that includes a suite of Finance, MIS and ICT offerings. All our services are managed and delivered by a team that has a wealth of experience and an excellent reputation within the education arena.
About the Role:
Due to an exciting period of growth, we are looking for a Senior MIS Consultant to join our Management Information Systems Team. If you have experience in training and supporting schools and academies in the use of the MIS Systems, ideally Arbor, Bromcom or ESS SIMS, then we would love to hear from you!
Day-to-day, you will:
- Provide consultancy, training, helpdesk support and assisting schools in the use of their MIS systems (Core and Advanced) to improve efficiency of the systems use within the school.
- Identify and resolve issues with supported applications ensuring all requests are dealt with in according to agreed procedures.
- Engage with our clients to develop long-lasting relationships and grow our existing client base by providing innovative and creative solutions to their needs.
- Ensure the quality of work is in line with professional standards and performing Customer Service visits and calls as required.
- Action requests for support, escalated by our Service desk and directly from service users.
- Investigate issues, requests and resolve these within the contract SLA.
About You:
If you can demonstrate the following, we’d love to hear from you:
- Experience in a similar or SaaS environment, an IT or Customer Service environment (ideally in the education sector).
- Clear and concise communicator, capable of producing written content to a professional quality.
- Experienced in strong customer service and communication skills and high-level problem-solving skills.
- Ability to learn quickly and understand new software, or used an MIS system either as an end user or support function.
- Willingness to learn and become an expert in other Management Information Systems i.e. Arbor, Bromcom, IRIS Ed: gen, ESS SIMS or Scholarpack. Desire to increase sales/revenue and investigate new business opportunities.
- Comprehensive knowledge and experience of business application software including the use of Microsoft Office (Word, PowerPoint, Access, Excel and Outlook) and contact databases.
Please note that this role will require a comprehensive DBS check.
Our Benefits:
As an equal opportunities’ employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team. We offer:
- Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5).
- Hybrid or remote working across the country.
- Learning & Development.
- Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.
Please click on the APPLY button to send your CV for this role.
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Senior MIS Consultant employer: School Business Services
Contact Detail:
School Business Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior MIS Consultant
✨Tip Number 1
Familiarize yourself with the specific MIS systems mentioned in the job description, such as Arbor, Bromcom, and ESS SIMS. Having hands-on experience or even just a solid understanding of these platforms will set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills during any interactions with us. Since the role involves engaging with clients and providing support, showcasing your ability to build relationships and solve problems effectively will be crucial.
✨Tip Number 3
Prepare to discuss your experience in training and supporting educational institutions. Be ready to share specific examples of how you've helped schools improve their use of MIS systems, as this will demonstrate your expertise and value to our team.
✨Tip Number 4
Stay updated on the latest trends and developments in education technology. Showing that you're proactive about learning and adapting to new software will resonate well with us, especially since we value innovation and growth.
We think you need these skills to ace Senior MIS Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Management Information Systems, particularly with systems like Arbor, Bromcom, or ESS SIMS. Emphasize your training and support roles in educational settings.
Craft a Strong Cover Letter: Write a cover letter that clearly outlines your experience in customer service and problem-solving within the education sector. Mention specific examples of how you've improved efficiency or resolved issues in previous roles.
Showcase Communication Skills: Since clear communication is key for this role, include examples of written content you’ve produced professionally. This could be reports, training materials, or any documentation that demonstrates your ability to convey complex information clearly.
Highlight Continuous Learning: Express your willingness to learn new software and systems. Mention any relevant training or certifications you have completed, especially those related to MIS or customer service in an educational context.
How to prepare for a job interview at School Business Services
✨Showcase Your Experience with MIS Systems
Be prepared to discuss your hands-on experience with Management Information Systems, especially Arbor, Bromcom, or ESS SIMS. Highlight specific instances where you provided training or support to schools, as this will demonstrate your expertise and relevance to the role.
✨Demonstrate Strong Communication Skills
As a Senior MIS Consultant, clear communication is key. Practice articulating your thoughts clearly and concisely. You might be asked to explain complex concepts, so being able to convey information in an understandable way will set you apart.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of examples where you've identified issues within MIS systems and how you resolved them. This will showcase your analytical skills and your ability to think on your feet.
✨Express Your Willingness to Learn
The role requires a desire to learn and adapt to new software. Be ready to discuss how you approach learning new technologies and your enthusiasm for becoming an expert in various MIS systems. This attitude will resonate well with the interviewers.
