HR Service Desk Lead - People & Culture (Hybrid) in London

HR Service Desk Lead - People & Culture (Hybrid) in London

London Full-Time 29700 - 36300 £ / year (est.) Hybrid
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At a Glance

  • Tasks: Lead the HR Service Desk, providing top-notch support to staff and managers.
  • Company: Join Oasis Community Learning, a vibrant organisation focused on People & Culture.
  • Benefits: Enjoy a strong benefits package, development opportunities, and a hybrid work model.
  • Other info: Permanent role with opportunities for growth in a supportive environment.
  • Why this job: Make a real difference in HR while coaching a passionate team.
  • Qualifications: Experience in HR support and team leadership is essential.

The predicted salary is between 29700 - 36300 £ per year.

Oasis Community Learning is seeking a People/HR Service Desk Lead to head the People Desk, delivering first-line HR support to staff and managers across sites. The role is hybrid, with three days a week at our London Waterloo HQ, and involves coaching a small team to provide an excellent staff service. The position is permanent, offering development opportunities and a strong benefits package. You will guide the team, meet SLA/KPI targets, and contribute to ongoing improvements.

HR Service Desk Lead - People & Culture (Hybrid) in London employer: SCHOOL 21

School 21 is an exceptional employer that fosters a vibrant and inclusive work culture, where every teacher is valued and supported in their professional growth. Located in Stratford, London, we offer effective and regular CPD opportunities, collaborative planning, and a strong feedback culture, ensuring that our educators thrive while making a meaningful impact on students' lives. Join us in our mission to empower every child to find their voice and excel in Mathematics, all within a community dedicated to nurturing change-makers.

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Contact Details:

SCHOOL 21 Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land HR Service Desk Lead - People & Culture (Hybrid) in London

✨Join HR Networks

Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!

✨Make Your Presence Known

Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at SCHOOL 21!

✨Leverage Your University Connections

If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.

✨Showcase Your HR Passion

Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at SCHOOL 21.

We think you need these skills to ace HR Service Desk Lead - People & Culture (Hybrid) in London

HR Support
Coaching Skills
Team Leadership
Service Level Agreement (SLA) Management
Key Performance Indicator (KPI) Management
Continuous Improvement
Communication Skills

Some tips for your application 🫡

Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at SCHOOL 21. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.

Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to SCHOOL 21 and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.

Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at SCHOOL 21. List them prominently on your CV to catch the hiring manager's eye.

Align with Company Culture:Make sure your application speaks to SCHOOL 21's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.

How to prepare for a job interview at SCHOOL 21

✨Brush Up on HR Best Practices

As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with SCHOOL 21.

✨Know Your Recruitment Tools

Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!

✨Highlight Your People Skills

A full-time HR role at SCHOOL 21 will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.

✨Stay Current with HR Trends

Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact SCHOOL 21 and how you would contribute to adapting HR strategies.