At a Glance
- Tasks: Support students by coordinating schedules and addressing their queries.
- Company: Join a leading independent higher education provider with campuses across the UK.
- Benefits: Earn £27,000 - £30,000 plus bonuses, 28 days holiday, and free lunches.
- Other info: Dynamic role with opportunities for travel and professional growth.
- Why this job: Make a real difference in students' lives while developing your career in education.
- Qualifications: 2 years in higher education and a degree in Business or related field required.
The predicted salary is between 27000 - 30000 € per year.
Scholars School System is a project of UK CURRICULUM & ACCREDITATION BODY (UKCAB, a registered charity founded in 2006) having campuses across the United Kingdom, looking for a Student Support Officer across all campuses which includes Birmingham, Manchester, London, Bradford and Leicester. Scholars School System is a national independent higher education provider, offering world-class education. Taught programmes, ranging from Foundation Year through to Level 7, are delivered in partnership with institutions such as Leeds Trinity University. Over 5000 (UK and EU) learners have successfully completed their learning journey in the last five years, with the current student population being over 3000.
Our core values are very important because we share a common set of values across everything we do which helps to define who we are and how we behave. We put our students and our community at the heart of all that we do. We foster excellence, innovation and creativity. We celebrate diversity, inclusion, equality and the breaking down of barriers to success. We have high expectations of ourselves, our students and our partners.
Purpose
Scholars School System is seeking to appoint a Student Support Officer who can coordinate with the lecturers' schedule around students and support academic operations. You should be able to offer information on all enquiries (internal and external), both basic and complex queries from students and departments who have concerns about students.
Responsibilities
- Coordinate and manage lecturers' schedules to ensure effective class delivery aligned with student needs.
- Respond to enquiries from students and departments, addressing both basic questions (e.g., funding information) and complex issues (e.g., student welfare concerns).
- Support student registration, enrolment, and class assignment through the CRM system.
- Monitor student attendance and coursework submission deadlines in liaison with lecturers to track student progress.
- Collect, collate, and distribute coursework for assigned programmes.
- Maintain and update student records and databases (CRM and VLE), ensuring data accuracy and compliance with policies.
- Assist with the organisation of induction week activities, examination boards, and other academic events.
- Act as the first point of contact within the academic department for student academic and welfare matters, escalating issues as appropriate.
- Ensure safeguarding and PREVENT duties are upheld, and that students comply with organisational policies on behaviour, health and safety, and welfare.
- Conduct regular student surveys and feedback collection to support continuous improvement of programmes.
- Participate in open days and visit days, providing information and guidance to prospective students.
- Undertake relevant training and development, and perform additional duties as assigned by management.
Requirements
- Must have a minimum of 2 years of experience in higher education.
- Bachelor's degree in Business Administration or related subject.
- Must have a good knowledge of using databases like CRM.
- Exhibit strong leadership and problem-solving skills.
- Must have good communication skills.
- Experience of providing support and ensuring student engagement.
Salary and Benefits
£27,000 - £30,000 per year depending on experience. Holiday entitlement is 28 days annual leave plus bank holidays. Up to £5k annual incentives (on top of salary) given quarterly on meeting KPIs upon successful probation period. 5% annual increase per year on completion from your start date of service and on meeting KPIs. Complementary lunch as part of company benefit.
Job Type
Full-Time, Permanent. Basic hours are 9am to 6pm on site. Travel to other campuses may be required, all expenses reimbursed.
Student Support Officer. Job in Brentford Education & Training Jobs employer: Scholars School System
Scholars School System is an exceptional employer that prioritises student and community engagement, fostering a culture of excellence, innovation, and inclusivity. With a commitment to employee growth, we offer competitive salaries, generous holiday entitlements, and performance-based incentives, all within a supportive environment that values diversity and collaboration. Located in Brentford, our campuses across the UK provide a dynamic setting for professional development and meaningful contributions to higher education.
StudySmarter Expert Advice🤫
We think this is how you could land Student Support Officer. Job in Brentford Education & Training Jobs
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Scholars School System on LinkedIn. A friendly chat can give us insider info about the role and help us stand out in the application process.
✨Tip Number 2
Prepare for the interview by researching common questions for Student Support Officers. We should also think of examples from our past experiences that showcase our problem-solving skills and ability to support students effectively.
✨Tip Number 3
Show our passion for education! During interviews, let’s express why we care about student welfare and how we can contribute to creating an inclusive environment at Scholars School System.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Student Support Officer. Job in Brentford Education & Training Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Support Officer role. Highlight your experience in higher education and how it aligns with our values at Scholars School System. We want to see how you can contribute to our mission of putting students at the heart of everything we do!
Showcase Your Skills:Don’t forget to emphasise your communication and problem-solving skills. These are key for responding to student enquiries and supporting their needs. Use specific examples from your past experiences to demonstrate how you've successfully engaged with students or resolved issues.
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and make sure your passion for supporting students shines through. We appreciate straightforward communication that gets to the heart of what you can bring to the role.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application is received promptly and allows us to review it efficiently. Plus, it’s a great way to explore more about our values and what we stand for at Scholars School System!
How to prepare for a job interview at Scholars School System
✨Know the Core Values
Before your interview, take some time to really understand the core values of the Scholars School System. They put students and community at the heart of everything they do, so think about how your own values align with theirs. Be ready to share examples of how you've fostered excellence, innovation, and inclusivity in your previous roles.
✨Showcase Your Experience
With a minimum of 2 years' experience in higher education required, make sure you highlight relevant experiences during the interview. Prepare specific examples of how you've supported student engagement or handled complex queries. This will demonstrate your capability to manage the responsibilities of a Student Support Officer effectively.
✨Familiarise Yourself with CRM Systems
Since the role involves using a CRM system for student registration and record-keeping, brush up on your knowledge of database management. If you have experience with specific systems, mention them. If not, consider doing a bit of research on common CRM tools used in education to show your willingness to learn.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle student welfare concerns. Think of situations where you had to coordinate schedules or resolve conflicts. Practising these scenarios can help you articulate your thought process clearly during the interview.
