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- Tasks: Coordinate lecturers' schedules and support students with their academic needs.
- Company: Join Scholars School System, a supportive environment for student success.
- Benefits: Competitive salary, 28 days holiday, and opportunities for professional growth.
- Other info: Be the first point of contact for students and help shape their academic journey.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: 2 years in higher education and a degree in Business Administration required.
The predicted salary is between 27000 - 30000 £ per year.
Scholars School System is seeking to appoint a Student Support Officer who can coordinate with lecturers' schedules and support academic operations.
Responsibilities
- Coordinate and manage lecturers' schedules to ensure effective class delivery aligned with student needs.
- Respond to enquiries from students and departments, addressing both basic questions (e.g., funding information) and complex issues (e.g., student welfare concerns).
- Support student registration, enrolment, and class assignment through the CRM system.
- Monitor student attendance and coursework submission deadlines in liaison with lecturers to track student progress.
- Collect, collate, and distribute coursework for assigned programmes.
- Maintain and update student records and databases (CRM and VLE), ensuring data accuracy and compliance with policies.
- Assist with the organisation of induction week activities, examination boards, and other academic events.
- Act as the first point of contact within the academic department for student academic and welfare matters, escalating issues as appropriate.
- Ensure safeguarding and PREVENT duties are upheld, and that students comply with organisational policies on behaviour, health and safety, and welfare.
- Conduct regular student surveys and feedback collection to support continuous improvement of programmes.
- Participate in open days and visit days, providing information and guidance to prospective students.
- Undertake relevant training and development, and perform additional duties as assigned by management.
Qualifications
- Minimum of 2 years of experience in higher education.
- Bachelor’s degree in Business Administration or related subject.
- Good knowledge of using databases like CRM.
- Strong leadership and problem-solving skills.
- Good communication skills.
- Experience of providing support and ensuring student engagement.
Benefits and Remuneration
- Salary: £27,000 - £30,000 per year depending on experience.
- Holiday entitlement: 28 days annual leave plus.
Student Support Officer employer: Scholars School System
Contact Detail:
Scholars School System Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Officer
✨Tip Number 1
Network like a pro! Reach out to current or former Student Support Officers on LinkedIn or at events. They can give you the inside scoop on what it's really like and might even refer you for the job.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support. Think about how you'd handle specific scenarios, like addressing student welfare concerns or managing schedules. We want you to shine!
✨Tip Number 3
Show off your CRM skills! Be ready to discuss your experience with databases and how you've used them to improve student engagement. This is key for the role, so let’s make it a highlight in your conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Student Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Student Support Officer role. We want to see how you can coordinate schedules and support students, so don’t hold back on those relevant examples!
Show Off Your Communication Skills: Since you'll be the first point of contact for students, it’s crucial to demonstrate your communication skills in your written application. Use clear and concise language, and maybe even share a brief story about how you’ve successfully resolved a student query in the past.
Highlight Your Experience with Databases: We’re looking for someone who knows their way around CRM systems. Be sure to mention any experience you have with databases, especially if you've managed student records or tracked attendance before. It’ll show us you’re ready to hit the ground running!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Scholars School System
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Student Support Officer. Familiarise yourself with how to coordinate schedules, respond to student enquiries, and manage databases like CRM. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully supported students or managed complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your problem-solving skills and ability to engage with students effectively.
✨Show Your Communication Skills
As a Student Support Officer, strong communication is key. During the interview, practice clear and concise responses. Be ready to discuss how you've handled difficult conversations or provided guidance to students in the past. This will highlight your ability to be the first point of contact for academic and welfare matters.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how they measure student engagement. This shows your enthusiasm for the role and helps you gauge if the school is the right fit for you.