Student Support and Experience Officer Job Description in Manchester

Scholars School System is a project of UK CURRICULUM & ACCREDITATION BODY (UKCAB, a registered charity founded in 2006) having campuses across the United Kingdom, looking for a Student Support Officer across all campuses which includes Birmingham, Manchester, London, Bradford and Leicester campus. Scholars School System is a national independent higher education provider, offering world class education. Taught programmes, ranging from Foundation Year through to Level 7, delivered in partnership with institutions such as Leeds Trinity University. Over 5000 (UK and EU) learners have successfully completed their learning journey in the last five years with the current student population being over 3000.

Our core values are very important because:

• We share a common set of values across everything we do which helps to define who we are and how we behave.
• We put our students and our community at the heart of all that we do.
• We foster excellence, innovation and creativity.
• We celebrate diversity, inclusion, equality and the breaking down of barriers to success.
• We have high expectations of ourselves, our students and our partners.

Purpose

Scholars School System is seeking to appoint a Student Support Officer who can coordinate with the lecturer’s schedule around students and support academic operations. You should be able to offer information on all enquiries (internal and external) both basic and complex queries from students and departments who have concerns about students.

Responsibilities

• Coordinate and manage lecturers’ schedules to ensure effective class delivery aligned with student needs.
• Respond to enquiries from students and departments, addressing both basic questions (e.g., funding information) and complex issues (e.g., student welfare concerns).
• Support student registration, enrolment, and class assignment through the CRM system.
• Monitor student attendance and coursework submission deadlines in liaison with lecturers to track student progress.
• Collect, collate, and distribute coursework for assigned programmes.
• Maintain and update student records and databases (CRM and VLE), ensuring data accuracy and compliance with policies.
• Assist with the organisation of induction week activities, examination boards, and other academic events.
• Act as the first point of contact within the academic department for student academic and welfare matters, escalating issues as appropriate.
• Ensure safeguarding and PREVENT duties are upheld, and that students comply with organisational policies on behaviour, health and safety, and welfare.
• Conduct regular student surveys and feedback collection to support continuous improvement of programmes.
• Participate in open days and visit days, providing information and guidance to prospective students.
• Undertake relevant training and development, and perform additional duties as assigned by management.

Requirements

• Bachelor’s degree in Business or related subject.
• Must have a good knowledge of using databases like CRM.
• Exhibit strong leadership and problem-solving skills.
• Must have good communication skills.
• Experience of providing support and ensuring student engagement.

Salary and Benefits

• Holiday entitlement is 28 days annual leave plus bank holidays.
• Up to £5k annual incentives (on top of salary) given quarterly on meeting KPIs upon successful probation period.
• 5% annual increase per year on completion from your start date of service and on meeting KPIs.
• Complementary lunch as part of company benefit.

Job Type

• Full-Time, Permanent.
• Basic hours are 9am to 6pm on site.
• Travel to other campuses may be required, all expenses reimbursed.