At a Glance
- Tasks: Coordinate lecturer schedules and support students with their academic needs.
- Company: Join a leading independent higher education provider with campuses across the UK.
- Benefits: Competitive salary, annual incentives, 28 days holiday, and employee recognition programmes.
- Other info: Dynamic role with opportunities for travel and professional growth.
- Why this job: Make a real difference in students' lives while developing your career in education.
- Qualifications: Bachelor’s degree and strong communication skills required; CRM experience is a plus.
The predicted salary is between 27000 - 30000 £ per year.
Scholars School System is a project of UK CURRICULUM & ACCREDITATION BODY (UKCAB), a registered charity founded in 2006, with campuses across the United Kingdom including Birmingham, Manchester, London, Bradford and Leicester campuses.
Scholars School System is a national independent higher education provider offering world class education.
Taught programmes, ranging from Foundation Year through to Level 7, are delivered in partnership with institutions such as Leeds Trinity University.
Over 5,000 UK and EU learners have successfully completed their learning journey in the last five years, with the current student population over 3,000.
Purpose
Scholars School System is seeking to appoint a Student Support Officer who can coordinate with the lecturer’s schedule around students and support academic operations.
You should be able to offer information on all enquiries (internal and external) both basic and complex queries from students and departments who have concern about students.
Responsibilities
- Coordinate and manage lecturers’ schedules to ensure effective class delivery aligned with student needs.
- Respond to enquiries from students and departments, addressing both basic questions (e. g., funding information) and complex issues (e. g., student welfare concerns).
- Support student registration, enrolment, and class assignment through the CRM system.
- Monitor student attendance and coursework submission deadlines in liaison with lecturers to track student progress.
- Collect, collate, and distribute coursework for assigned programmes.
- Maintain and update student records and databases (CRM and VLE), ensuring data accuracy and compliance with policies.
- Assist with the organisation of induction week activities, examination boards, and other academic events.
- Act as the first point of contact within the academic department for student academic and welfare matters, escalating issues as appropriate.
- Ensure safeguarding and PREVENT duties are upheld, and that students comply with organisational policies on behaviour, health and safety, and welfare.
- Conduct regular student surveys and feedback collection to support continuous improvement of programmes.
- Participate in open days and visit days, providing information and guidance to prospective students.
- Undertake relevant training and development, and perform additional duties as assigned by management.
Requirements
- Bachelor’s degree in Business or related subject.
- Must have a good knowledge of using database like CRM.
- Exhibit strong leadership and problem‑solving skills.
- Must have a strong communication skill.
- Experience of providing support and ensuring student engagement.
What we offer
- Salary: £27,000 - £30,000 per year depending on experience.
- Up to £5,000 annual incentives (on top of salary) given quarterly on meeting KPIs upon successful probation period.
- 5% annual increase per year on completion from your start date of service and on meeting KPIs.
- Holiday entitlement is 28 days annual leave plus bank holidays.
- Employee Awards & Recognition.
- Employee Assistance Programme.
- Complementary lunch as part of company benefit.
- Job Type
- Full‑Time, Permanent.
- Basic hours are 9 am to 6 pm on site.
- Travel to other campuses may be required, all expenses reimbursed.
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Student Support and Experience Officer in Leicester employer: Scholars School System
Scholars School System in Birmingham is an exceptional employer, dedicated to fostering a supportive and collaborative work environment that prioritises employee growth and development. With a strong focus on career guidance and student success, the school offers unique opportunities for professional advancement while encouraging innovative program development. Employees benefit from a culture of teamwork and a commitment to making a meaningful impact in the lives of students as they transition into their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Student Support and Experience Officer in Leicester
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We think you need these skills to ace Student Support and Experience Officer in Leicester
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Scholars School System, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Scholars School System and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Scholars School System
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Scholars School System might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Scholars School System.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
