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- Tasks: Support students by coordinating schedules, responding to queries, and monitoring progress.
- Company: Join a leading independent higher education provider with campuses across the UK.
- Benefits: Competitive salary, 28 days holiday, and opportunities for professional development.
- Why this job: Make a real difference in students' lives while working in a vibrant educational environment.
- Qualifications: 2 years experience in higher education and a degree in Business or related field.
- Other info: Be part of a diverse community that values innovation, excellence, and student success.
The predicted salary is between 27000 - 30000 £ per year.
Scholars School System is a project of UK CURRICULUM & ACCREDITATION BODY (UKCAB, a registered charity founded in 2006) having campuses across the United Kingdom, looking for a Student Support Officer across all campuses including Birmingham, Manchester, London, Bradford and Leicester. Scholars School System is a national independent higher education provider, offering world-class education. Over 5000 (UK and EU) learners have successfully completed their learning journey in the last five years with the current student population being over 3000.
Core Values:
- We share a common set of values across everything we do which helps to define who we are and how we behave.
- We put our students and our community at the heart of all that we do.
- We foster excellence, innovation and creativity.
- We celebrate diversity, inclusion, equality and the breaking down of barriers to success.
- We have high expectations of ourselves, our students and our partners.
Purpose:
Scholars School System is seeking to appoint a Student Support Officer who can coordinate with the lecturer’s schedule around students and support academic operations. You should be able to offer information on all enquiries (internal and external) both basic and complex queries from students and departments who have concerns about students.
Responsibilities:
- Coordinate and manage lecturers’ schedules to ensure effective class delivery aligned with student needs.
- Respond to enquiries from students and departments, addressing both basic questions (e.g., funding information) and complex issues (e.g., student welfare concerns).
- Support student registration, enrolment, and class assignment through the CRM system.
- Monitor student attendance and coursework submission deadlines in liaison with lecturers to track student progress.
- Collect, collate, and distribute coursework for assigned programmes.
- Maintain and update student records and databases (CRM and VLE), ensuring data accuracy and compliance with policies.
- Assist with the organisation of induction week activities, examination boards, and other academic events.
- Act as the first point of contact within the academic department for student academic and welfare matters, escalating issues as appropriate.
- Ensure safeguarding and PREVENT duties are upheld, and that students comply with organisational policies on behaviour, health and safety, and welfare.
- Conduct regular student surveys and feedback collection to support continuous improvement of programmes.
- Participate in open days and visit days, providing information and guidance to prospective students.
- Undertake relevant training and development, and perform additional duties as assigned by management.
Requirements:
- Must have a minimum of 2 years of experience in higher education.
- Bachelor’s degree in Business Administration or related subject.
- Must have a good knowledge of using databases like CRM.
- Exhibit strong leadership and problem-solving skills.
- Must have good communication skills.
- Experience of providing support and ensuring student engagement.
Salary and Benefits:
£27,000 - £30,000 per year depending on experience. Holiday entitlement is 28 days annual leave plus.
Student Support Officer in Birmingham employer: Scholars School System
Contact Detail:
Scholars School System Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Officer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Scholars School System on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the core values of the organisation. Think about how your experiences align with their focus on student support and community engagement.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to share examples of how you've tackled complex issues in previous roles, especially those related to student welfare.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Student Support Officer in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Student Support Officer role. Highlight your experience in higher education and how it aligns with our values at Scholars School System. We want to see how you can contribute to our mission!
Showcase Your Skills: Don’t forget to emphasise your communication and problem-solving skills. These are key for responding to student enquiries and supporting their needs. Use specific examples from your past experiences to illustrate your abilities!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your passion for supporting students shines through. We appreciate straightforwardness and clarity in applications!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Scholars School System
✨Know the Core Values
Familiarise yourself with the core values of Scholars School System. They prioritise student welfare, diversity, and excellence. Be ready to discuss how your personal values align with theirs and provide examples from your past experiences that demonstrate this alignment.
✨Prepare for Common Queries
Anticipate questions related to student support and academic operations. Think about how you would handle both basic queries, like funding information, and complex issues, such as student welfare concerns. Practising your responses will help you feel more confident during the interview.
✨Showcase Your CRM Skills
Since the role requires knowledge of CRM systems, be prepared to discuss your experience with databases. Highlight specific instances where you've used a CRM to manage student records or improve engagement, showcasing your problem-solving skills in the process.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the role and the organisation. This shows your genuine interest and helps you assess if the position is the right fit for you. Plus, it gives you a chance to demonstrate your communication skills!