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- Tasks: Help clients troubleshoot software issues and provide top-notch support.
- Company: Join Schneider Geospatial, a recognised Great Employer in Indiana.
- Benefits: Competitive salary, supportive culture, and opportunities for growth.
- Other info: Dynamic work environment with a focus on collaboration and learning.
- Why this job: Be part of a team that makes a real difference in local communities.
- Qualifications: Curiosity, problem-solving skills, and basic coding knowledge required.
The predicted salary is between 25000 - 32000 £ per year.
As a member of our support team, you’ll serve as a front-line resource for clients using our desktop and SaaS applications. That means responding to questions, troubleshooting issues, and helping customers get back up and running as quickly as possible.
No two days look exactly the same. You might be:
- Helping a client track down a tricky system issue
- Investigating a data connection problem
- Collaborating with teammates to find the best solution
- Jumping on a quick call to walk a customer through a fix
If you like solving problems and keeping things running smoothly, you'll feel right at home here.
Our SaaS Product Support team is made up of curious problem-solvers who love technology and helping people. We work together, learn from each other, and celebrate when we crack a tough issue.
Schneider Geospatial serves local governments in 34 states and over 32 million users each year. Our technology helps communities access land records, GIS data, and other essential information that keeps local government running.
We’ve also been recognized as a Great Employer to Work for in Indiana in 2023 and 2024, and we’re proud of the supportive, collaborative culture we’ve built.
What You’ll Do
- Troubleshoot client issues related to software, systems, and integrations
- Respond to client requests via phone and email
- Remotely connect to client systems to investigate and resolve issues
- Diagnose and resolve data connection and ETL-related problems
- Document support cases and solutions clearly
- Manage multiple support cases and priorities at once
- Work closely with teammates to solve complex technical challenges
- Build and maintain knowledge base articles to enable better, more efficient and repeatable solutions to support cases
What We’re Looking For
We’re looking for someone who is curious, collaborative, and excited to learn. You don’t need to know everything on day one — but you should enjoy digging into problems and figuring things out.
Required Skills
- Strong technical aptitude and problem-solving skills
- Ability to read and write SQL statements (e.g., queries, indexes, views)
- Ability to read and modify HTML, CSS, and JavaScript
- Ability to write simple Python scripts
- Ability to navigate Windows OS and perform basic system administration tasks (e.g., services, credentials, software installation and configuration)
- Ability to juggle multiple priorities and support cases
- Clear written and verbal communication skills
- Experience working in small teams with an entrepreneurial attitude
- Friendly, professional communication with clients
- Strong desire to successfully and enthusiastically support software that is being used to solve customer problems
Bonus Skills
- Experience working with local government systems
- Familiarity with GIS technologies such as ESRI ArcGIS
- Experience with property tax, CAMA, or appraisal systems
Education & Experience
- Bachelor’s degree in Computer Science, GIS, Management Information Systems, or a related field — or equivalent practical experience
- Around 2 years of relevant work experience
At Schneider Geospatial, we build data-driven geospatial technology used by governments across the country. Our products help communities access critical information about land, property, and public data. We live by a set of core values that make us EPIIC! Join us to be part of a team that’s driving the future of GovTech.
Some of our solutions include:
- Beacon™ / qPublic.net™ – Local government information portals
- GeoPermits™ – Cloud-based permitting and workflow tools
- Simplicity™ – Asset management software
Beyond software, we also provide training, consulting, data conversion, and technical services to help our clients succeed.
£25,000 - £32,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Support Specialist in Coleraine employer: Schneider Geospatial
Contact Detail:
Schneider Geospatial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Specialist in Coleraine
✨Tip Number 1
Get to know our products inside out! Familiarise yourself with the software and systems we use. This way, when you chat with us during the interview, you can show off your knowledge and passion for helping clients.
✨Tip Number 2
Practice your problem-solving skills! Think of common tech issues and how you’d tackle them. We love candidates who can think on their feet and come up with creative solutions, so be ready to share your thought process.
✨Tip Number 3
Brush up on your communication skills! Whether it’s a phone call or an email, being clear and friendly is key. We want to see how you’d interact with clients, so don’t hold back on showing your personality.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed by our team. Plus, you’ll find all the info you need about the role and our culture, which will help you tailor your approach and stand out from the crowd.
We think you need these skills to ace Support Specialist in Coleraine
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight any experiences where you've tackled tricky issues or helped others solve problems. We love seeing how you approach challenges, so don’t hold back!
Be Clear and Concise: When writing your application, make sure to communicate clearly. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point.
Tailor Your Application: Make sure to customise your application for the Support Specialist role. Mention specific skills from the job description, like your technical aptitude or experience with SQL, to show us you’re a great fit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Schneider Geospatial
✨Know Your Tech
Brush up on your technical skills, especially SQL, HTML, CSS, and JavaScript. Be ready to discuss how you've used these in past roles or projects, as this will show your problem-solving capabilities.
✨Show Your Curiosity
Demonstrate your eagerness to learn and solve problems. Share examples of times when you dug deep into an issue to find a solution, as this aligns perfectly with the role's requirements.
✨Practice Clear Communication
Since you'll be interacting with clients, practice explaining complex technical issues in simple terms. This will help you convey your ideas clearly during the interview and show that you can communicate effectively with customers.
✨Teamwork Makes the Dream Work
Be prepared to discuss your experience working in teams. Highlight instances where collaboration led to successful outcomes, as this role values teamwork and a supportive culture.