At a Glance
- Tasks: Lead service operations, ensuring quality and customer satisfaction while driving continuous improvement.
- Company: Join a global sustainability-focused company making a real impact.
- Benefits: Enjoy health insurance, flexible work options, paid time off, and incentives.
- Other info: Opportunity for career growth and development in a supportive team.
- Why this job: Shape regional service delivery and engage with customers in a dynamic environment.
- Qualifications: Strong operational management experience and leadership skills required.
The predicted salary is between 45585 - 55715 £ per year.
Overview
In this role you will lead the Digital Energy Service regional organisation, owning financial performance and customer satisfaction.
You will drive continuous improvement, digital service adoption, and transition of legacy installed base, while developing the Services workforce.
You will work with cross-functional teams to grow service revenue, ensure safety and quality, and deliver service excellence to end-user and contracted networks.
This is a chance to shape regional service delivery and customer engagement within a global sustainability-focused company.
- Pay / Benefits
- health and life insurance
- paid time off
- flexible work options
- parental and care leave
- confidential counseling
- base salary plus incentives
Responsibilities
- Ensure adherence to quality processes and drive continuous improvement
- Lead health and safety activities and site safety audits
- Manage regional contract and non-contract revenue with growth in field quote activity
- Build a pipeline of opportunities and convert bids into revenue
- Maintain strong customer relationships, drive Lost/Dormant base re-engagement, and monitor C-Sat and feedback (Medallia)
- Oversee engineer utilisation, resource planning, scheduling, and field deployments
- Drive adoption of new tools and best practices, supported by the Service Transformation lead
- Develop service account plans with customers and manage transitions to connected service offers
- Support talent retention and development through IDP and upskilling of field engineers
- Collaborate with sales to expand customer base managed by Field Service team
- Lead a safe, compliant, and efficient service delivery culture to improve competitiveness and profitability
- Coach and motivate service engineers and implement One Voice action plans
- Key requirements
- strong operational deployment management experience
- good technical background
- ability to converse with customers to resolve issues and identify growth opportunities
- leadership and people development capabilities
- experience in service delivery and field operations
- familiarity with safety, ISO standards, and quality processes
- customer focus
- leadership and people management
- communication and stakeholder engagement
- operational deployment management
- field service operations
- health and safety compliance
Service Operations Manager - BMS in Warrington employer: Schneider Electric
At Schneider Electric, we pride ourselves on being an exceptional employer that fosters a supportive team culture and prioritises employee growth. Our UK-based Services Regional Account Manager role offers competitive pay, comprehensive benefits, and opportunities for career development within a global organisation committed to sustainability and innovation. Join us to make a meaningful impact while enjoying a workplace that values collaboration, inclusivity, and your unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Manager - BMS in Warrington
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Operations Manager - BMS at Schneider Electric!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Schneider Electric or be willing to refer you for that Service Operations Manager - BMS position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Schneider Electric who’s on the lookout for their next Service Operations Manager - BMS star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Operations Manager - BMS role at Schneider Electric!
We think you need these skills to ace Service Operations Manager - BMS in Warrington
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Schneider Electric. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Schneider Electric
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Schneider Electric. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
