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- Tasks: Provide advanced technical support for a global strategic account in a dynamic digital environment.
- Company: Join Schneider Electric, a leader in sustainable energy solutions.
- Benefits: Competitive salary, bonus scheme, 28 days leave, and health support options.
- Why this job: Make a real impact while working with cutting-edge technology and global teams.
- Qualifications: Experience in complex BMS or digital environments and strong customer support skills.
- Other info: Enjoy hybrid working with excellent career growth and internal mobility opportunities.
The predicted salary is between 36000 - 60000 £ per year.
This is a newly created role supporting a global strategic customer within the Connected Services Hub. You provide advanced technical support for a highly complex and bespoke digital environment. You act as a dedicated technical escalation point while remaining part of the wider CSH team. The role supports a high value, business critical service contract with strict performance expectations.
What you will do:
- Provide advanced second line technical support for a global strategic account
- Act as the primary escalation point for complex incidents and service issues
- Coordinate incident response and deliver structured root cause analysis
- Support bespoke BMS and digital service solutions in production environments
- Work closely with global Product Support and R&D teams
- Ensure service continuity and customer confidence
- Support proactive activities such as system optimisation and opportunity detection
- Collaborate with wider CSH engineers to balance workload and risk
About you:
- Experience supporting complex BMS or digital building environments
- Strong understanding of HVAC, electrical, or building services systems
- Knowledge of protocols such as Modbus, BACnet, OPC, TCP/IP, Ethernet IP
- Background in customer facing technical support or service delivery
- Confident handling demanding stakeholders and escalations
- Comfortable working in structured service environments with clear SLAs
- Relevant engineering or technical qualification preferred
Working pattern:
- Hybrid role
- At least two days per week in the Warrington office
- Monday to Friday working pattern
- No shift work
What we offer you:
- Competitive salary & Bonus Scheme
- 28 Days Annual Leave + Public Holidays
- Pension Scheme
- Employee Share Ownership Programme
- Various Health & Wellbeing Support Options
- Gym Flex
- Open Talent Market (internal mobility opportunities + access to mentors & projects globally)
- Shopping & Dining Discounts
- Learning Portal and much more.
Apply now: Please submit an online application to be considered for any position with us.
Equal Opportunity Statement: Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.
You can find out more about our Trust Charter here. Schneider Electric upholds the highest standards of ethics and compliance; our Trust Charter demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity.
Applications Engineer for Strategic Accounts in Warrington employer: Schneider Electric
Contact Detail:
Schneider Electric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Engineer for Strategic Accounts in Warrington
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or industry events. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure we can confidently discuss complex BMS systems and protocols like Modbus and BACnet. Show them you’re the expert they need!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios during interviews. We want to demonstrate how we’d handle escalations and service issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Schneider Electric.
We think you need these skills to ace Applications Engineer for Strategic Accounts in Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with complex BMS or digital building environments. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant expertise!
Showcase Technical Skills: When filling out your application, emphasise your understanding of HVAC, electrical, or building services systems. Mention any specific protocols you’re familiar with, like Modbus or BACnet, as these are key to the role we’re offering.
Highlight Customer Support Experience: Since this role involves dealing with demanding stakeholders, it’s crucial to demonstrate your background in customer-facing technical support. Share examples of how you've successfully handled escalations or complex incidents in the past.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being considered. It’s straightforward and ensures your application gets to the right people quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Schneider Electric
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of BMS and digital building environments. Be ready to discuss specific protocols like Modbus, BACnet, and TCP/IP, as these will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've handled complex incidents in the past. Think about times when you coordinated incident responses or conducted root cause analyses, as this will demonstrate your ability to manage demanding situations.
✨Understand the Company Culture
Familiarise yourself with Schneider Electric's values and their commitment to ethics and sustainability. This will help you align your answers with their culture and show that you're a good fit for the team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about how they balance workload and risk, or what proactive activities they value most. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
