Schneider Electric UK is seeking a Team Leader – Customer Contact Operations to oversee a frontline team of around 15, including two Senior Specialists, across phone, email, chat and digital channels, ensuring a consistent, responsive and high-quality service.
You will manage day-to-day performance, coach your team, balance workload, handle escalations, and drive improvements using data and feedback. This role offers leadership growth, cross-functional collaboration, and a values-driven culture.
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Lead Multi-Channel Customer Care Operations in Telford employer: Schneider Electric
At Schneider Electric, we pride ourselves on being an exceptional employer that fosters a supportive team culture and prioritises employee growth. Our UK-based Services Regional Account Manager role offers competitive pay, comprehensive benefits, and opportunities for career development within a global organisation committed to sustainability and innovation. Join us to make a meaningful impact while enjoying a workplace that values collaboration, inclusivity, and your unique contributions.
