At a Glance
- Tasks: Build strong customer relationships and ensure high service levels throughout their journey.
- Company: Join Schneider Electric, a global leader in energy technology with a focus on innovation.
- Benefits: Enjoy competitive salary, bonus scheme, 28 days leave, and various health support options.
- Other info: Dynamic hybrid role with opportunities for career growth and development.
- Why this job: Make a real impact by helping customers maximise their electrical infrastructure value.
- Qualifications: Strong interpersonal skills and a background in electrical engineering or customer success.
The predicted salary is between 40500 - 49500 £ per year.
Location: Telford, Warrington or London
Travel: Approximately 2 days per week across the UK
The Opportunity
At Schneider Electric, we're looking for a Customer Success Manager to join our UK team and help our customers maximise the value of their electrical infrastructure, services and digital solutions. This is an opportunity for someone who enjoys building lasting customer relationships, solving problems and working collaboratively to deliver successful outcomes.
You'll manage a portfolio of customers, acting as their key point of contact throughout the lifecycle of their service contracts. You'll work closely with our technical, operational and commercial teams to ensure customers receive the support they need, while identifying opportunities to enhance their experience and deliver additional value.
What You'll Be Doing
- Build and maintain strong customer relationships, acting as a trusted point of contact and ensuring customers receive a consistently high level of service.
- Manage the customer journey from onboarding and adoption through to contract renewal, supporting long-term customer satisfaction and retention.
- Conduct regular customer meetings, site visits and business reviews to understand customer needs, review performance and agree on next steps.
- Work closely with engineering and service delivery teams to coordinate planned maintenance, shutdowns, equipment lifecycle requirements and ongoing service activities.
- Develop and maintain customer success plans, ensuring agreed outcomes are delivered and potential issues are addressed proactively.
- Monitor customer satisfaction, contract performance and service delivery, using insights to identify areas for improvement.
- Identify opportunities to introduce additional services, solutions or contract enhancements that support customers' evolving requirements.
- Support contract renewals, helping customers understand the ongoing value of Schneider Electric's products and services.
What We're Looking For
- Strong interpersonal skills with an understanding of electrical engineering, service delivery or technical environments.
- A background in electrical engineering, technical services, customer success, account management or contract management.
- An understanding of electrical infrastructure, ideally including low-voltage (LV) and high-voltage (HV) systems.
- Experience managing customer relationships, resolving challenges and coordinating with internal stakeholders.
- Strong communication and relationship-building skills, with the ability to engage confidently with customers and technical teams.
- Commercial awareness, including the ability to recognise opportunities to improve service value and strengthen customer partnerships.
- Good organisational and planning skills, with the ability to manage multiple customers and priorities.
- A minimum Level 3 qualification in Electrical Engineering, with a bachelor's degree in Engineering or a related discipline preferred.
- Willingness to travel to customer sites across the UK, typically around two days per week.
- Experience with service contracts, project management, customer success platforms or CRM systems such as Salesforce would be an advantage.
You don't need to have worked as a Customer Success Manager before. If you have a strong technical foundation, enjoy working with customers and want to develop your career in a more relationship-focused and commercially aware position, we'd encourage you to apply.
This role offers the opportunity to develop your commercial, technical and relationship management skills within a global energy technology business.
What we offer you:
- Competitive salary & Bonus Scheme
- 28 Days Annual Leave + Public Holidays
- Pension Scheme
- Employee Share Ownership Programme
- Various Health & Wellbeing Support Options
- Gym Flex
- Open Talent Market (internal mobility opportunities + access to mentors & projects globally)
- Shopping & Dining Discounts
- Learning Portal and much more.
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve.
Please submit an online application to be considered for any position with us.
At Schneider, we believe that every employee is a talent who deserves equal opportunities. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team: We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, and confidential counseling for life's challenges.
We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.
We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.
We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.
Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.
At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
You must submit an online application to be considered for any position with us. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values.
Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Customer Success Executive (Hybrid) (Permanent) in Telford employer: Schneider Electric
At Schneider Electric, we pride ourselves on being an exceptional employer that fosters a supportive team culture and prioritises employee growth. Our UK-based Services Regional Account Manager role offers competitive pay, comprehensive benefits, and opportunities for career development within a global organisation committed to sustainability and innovation. Join us to make a meaningful impact while enjoying a workplace that values collaboration, inclusivity, and your unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive (Hybrid) (Permanent) in Telford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Schneider Electric. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Schneider Electric before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Executive (Hybrid) (Permanent) in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Schneider Electric:Your cover letter is your chance to shine! Tell us why you want to work at Schneider Electric specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Schneider Electric!
How to prepare for a job interview at Schneider Electric
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
