CSM Manager in Telford

Customer Success Manager - internal job title - Senior Specialist, Customer SuccessLocation: Telford, Warrington or LondonTravel: Approximately 2 days per week across the UKThe OpportunityAt Schneider Electric, we're looking for a Customer Success Manager to join our UK team and help our customers maximise the value of their electrical infrastructure, services and digital solutions. This is an opportunity for someone who enjoys building lasting customer relationships, solving problems and working collaboratively to deliver successful outcomes. You'll manage a portfolio of customers, acting as their key point of contact throughout the lifecycle of their service contracts. You'll work closely with our technical, operational and commercial teams to ensure customers receive the support they need, while identifying opportunities to enhance their experience and deliver additional value. Whether you're an experienced customer success professional or an electrical engineer looking to transition into a more customer-focused role, we'd be interested in hearing from you. What You'll Be DoingBuild and maintain strong customer relationships, acting as a trusted point of contact and ensuring customers receive a consistently high level of service. Manage the customer journey from onboarding and adoption through to contract renewal, supporting long-term customer satisfaction and retention. Conduct regular customer meetings, site visits and business reviews to understand customer needs, review performance and agree on next steps. Work closely with engineering and service delivery teams to coordinate planned maintenance, shutdowns, equipment lifecycle requirements and ongoing service activities. Develop and maintain customer success plans, ensuring agreed outcomes are delivered and potential issues are addressed proactively. Monitor customer satisfaction, contract performance and service delivery, using insights to identify areas for improvement. Identify opportunities to introduce additional services, solutions or contract enhancements that support customers' evolving requirements. Support contract renewals, helping customers understand the ongoing value of Schneider Electric's products and services. What We're Looking ForWe're looking for someone who combines strong interpersonal skills with an understanding of electrical engineering, service delivery or technical environments. A background in electrical engineering, technical services, customer success, account management or contract management. An understanding of electrical infrastructure, ideally including low-voltage (LV) and high-voltage (HV) systems. Experience managing customer relationships, resolving challenges and coordinating with internal stakeholders. Strong communication and relationship-building skills, with the ability to engage confidently with customers and technical teams. Commercial awareness, including the ability to recognise opportunities to improve service value and strengthen customer partnerships. Good organisational and planning skills, with the ability to manage multiple customers and priorities. A minimum Level 3 qualification in Electrical Engineering, with a bachelor's degree in Engineering or a related discipline preferred. Willingness to travel to customer sites across the UK, typically around two days per week. Experience with service contracts, project management, customer success platforms or CRM systems such as Salesforce would be an advantage. You don't need to have worked as a Customer Success Manager before. If you have a strong technical foundation, enjoy working with customers and want to develop your career in a more relationship-focused and commercially aware position, we'd encourage you to apply. You'll have the opportunity to work with customers across critical electrical infrastructure environments, helping them maximise the performance, reliability and value of their installed equipment and services. You'll be supported by experienced technical and operational teams, allowing you to focus on developing customer relationships, understanding their needs and delivering long-term value. This role offers the opportunity to develop your commercial, technical and relationship management skills within a global energy technology business. What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more. At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability. Please submit an online application to be considered for any position with us. LI-WM1#CVLAt Schneider, we believe that every employee is a talent who deserves equal opportunities. Every individual needs to feel valued, supported, and treated fairly to do their best work. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United Kingdom. Our pay ranges are determined by the local market. Schneider Electric is there when it matters most to youOur Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team: We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, and confidential counseling for life's challenges. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace. Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. 40 billion global revenue+9% organic growth150 000+ employees in 100+ countriesYou must submit an online application to be considered for any position with us. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.