Are you an experienced customer service leader who thrives on developing people, improving performance and building strong customer relationships?We’re looking for a Team Leader - Tailored Care Operations (Manager I, Commercial Customer Care) to lead a multifunctional team supporting our strategic, VIP and Tailored Care customers. You’ll lead approximately 7-10 colleagues, ensuring our priority customers receive proactive, responsive and high-quality support. You’ll combine people leadership, customer relationship management and operational excellence, taking ownership of team performance and the experience we deliver to key customers.Lead, coach and develop a high-performing team of Account Managers, Order Support Specialists and Senior Specialists.Oversee support for strategic customers, including orders, projects, escalations and service recovery.Use customer feedback and performance data to identify risks and improvement opportunities.Drive process improvements, digital adoption and new ways of working.Partner closely with Sales, Supply Chain, Logistics, Customer Experience and Commercial teams. Leadership experience within customer service, account management or customer support operations.A strong track record of building and developing high-performing teams.Strong coaching and performance management skills.Commercial awareness and a customer-first mindset.An analytical approach, using data to improve performance and make decisions.Experience supporting strategic, premium or key accounts.Experience with transformation, digitisation or continuous improvement.Knowledge of Salesforce, SAP, Control Tower or other digital customer platforms. Lead a high-impact team where your work directly influences customer loyalty and business growthCareer development opportunities with access to training, mentorship, and leadership programsCollaborative culture that encourages innovation and values your contributionsFlexible work environment designed to support your success and well-beingReady to make your mark in customer care leadership? CVLAt Schneider, we believe that every employee is a talent who deserves equal opportunities. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United Kingdom. Our pay ranges are determined by the local market.Schneider Electric is there when it matters most to youOur Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, and confidential counseling for life’s challenges.We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.40 billion global revenue+9% organic growth150 000+ employees in 100+ countriesYou must submit an online application to be considered for any position with us. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Care Team Leader-Temporary contract, Maternity Cover in Telford employer: Schneider Electric
At Schneider Electric, we pride ourselves on being an exceptional employer that fosters a supportive team culture and prioritises employee growth. Our UK-based Services Regional Account Manager role offers competitive pay, comprehensive benefits, and opportunities for career development within a global organisation committed to sustainability and innovation. Join us to make a meaningful impact while enjoying a workplace that values collaboration, inclusivity, and your unique contributions.
