At a Glance
- Tasks: Support service delivery and enhance customer satisfaction through technical leadership and team collaboration.
- Company: Join Schneider Electric, a leader in digital energy solutions with a commitment to sustainability.
- Benefits: Enjoy competitive salary, bonus scheme, 28 days leave, health support, and learning opportunities.
- Other info: Be part of a diverse team with excellent career growth and development prospects.
- Why this job: Make a real impact by improving customer service and driving innovation in technology.
- Qualifications: Experience in service delivery and strong communication skills are essential.
The predicted salary is between 50000 - 60000 £ per year.
Mission
The Service Delivery Expert (SDE) supports the Service Operations Manager (SOM) and works in collaboration with Smartspace engineers, project teams, and business support functions to deliver safe, high‑quality customer service and strong operational performance aligned to business targets. The role combines technical leadership, service excellence, and team development, ensuring consistent delivery of high‑quality Smartspace solutions and continuous improvement in customer satisfaction.
Key Responsibilities
- Assist SOM with developing productive and rewarding relationships with key customers to grow the business and demonstrate the value of Schneider Electric and our digital service offerings and platforms.
- Chair operational/technical level BA customer meetings where relevant with CSH team support.
- Cover visit customer meetings when SOM is unavailable.
- Support SOM with team recruitment actions, interviewing and onboarding.
- Delegate tasks such as FQ review and approvals when SOM is not in work.
- Embed safety as the top priority by leading the team’s adherence to HSE policies and processes, ensuring engineers complete POWRAs and RAMS, order and use PPE, maintain calibrated equipment, report near misses, and support regular team meetings and HSE attendance.
- Take ownership of the team’s skills matrix and provide guidance for future training requirements.
- Keep the service team updated with technical software, product updates, best practice and sustainability solutions.
- Design system architecture and integration; conduct fault finding and diagnostics.
- Use software tools such as ETS, lighting control platforms, gateways, and support the transition and improvement of legacy or poorly performing systems.
- Define and promote Smartspace best practices and standardisation.
- Review service quality and satisfaction across customer sites, initiating improvements to drive increased team performance and consistently improve CSAT.
- Work with the team scheduler to ensure correct utilisation of the service team to meet operational commitments, including service, reactive call‑outs/repairs and field quotes, and support mandatory annual training and technical development.
- Embrace and model Schneider Electric’s processes and policies, delivering service to the highest ethical standards aligned to the Trust Charter.
- Serve as the first‑line escalation for technical issues encountered by the Service Team Engineers.
- Collaborate with the Projects Team for monthly engagement and awareness of current and future projects, ensuring handovers meet high standards and documentation/O&Ms are signed off according to QMS and governance.
- Partner with Sales and EUP Teams to influence and support sales activity within Digital Energy's business and promote products and opportunities to drive cross‑business sales.
The SDE is not a lead engineer at a customer site; the role supports and attends service as the #2 engineer on T1 customer sites where the customer actively invests in Schneider technology.
Benefits
- Competitive salary & Bonus Scheme
- 28 days annual leave plus public holidays
- Holiday buy & sell programme
- Pension scheme
- Employee share ownership programme
- Health & wellbeing support options
- Gym flex
- Open talent market (internal mobility, mentors & projects globally)
- Shopping & dining discounts
- Learning portal and more.
Equal Opportunity Employer
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, colour, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
At Schneider Electric, we uphold the highest standards of ethics and compliance. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all stakeholders.
Software Delivery Expert employer: Schneider Electric
At Schneider Electric, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. As a Software Delivery Expert, you will benefit from competitive salaries, a comprehensive benefits package including health and wellbeing support, and ample opportunities for professional growth through our open talent market. Join us in a role that not only prioritises safety and service excellence but also empowers you to make a meaningful impact in delivering high-quality Smartspace solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Software Delivery Expert
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those at Schneider Electric. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Brush up on Smartspace solutions and be ready to discuss how you can contribute to customer satisfaction and operational performance.
✨Tip Number 3
Showcase your technical skills! Bring examples of past projects or experiences where you've led teams or improved service delivery. This will help us see your potential as a Software Delivery Expert.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining the team.
We think you need these skills to ace Software Delivery Expert
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Software Delivery Expert role. Highlight your relevant experience and skills that align with the job description, especially in service excellence and technical leadership.
Showcase Your Team Spirit:We love a good team player! In your application, mention any experiences where you've collaborated with others to achieve goals. This role is all about working with engineers and project teams, so let us know how you thrive in a team environment.
Demonstrate Your Technical Know-How:Since this role involves technical leadership, don’t shy away from showcasing your technical skills. Mention specific software tools or systems you've worked with, especially those related to Smartspace solutions or similar technologies.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Schneider Electric
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to software delivery and Smartspace solutions. Familiarise yourself with the tools mentioned in the job description, like ETS and lighting control platforms, so you can confidently discuss how you've used them in past roles.
✨Showcase Your Leadership Skills
As a Service Delivery Expert, you'll need to demonstrate your ability to lead teams and manage customer relationships. Prepare examples of how you've successfully led projects or improved team performance in previous positions, highlighting your approach to fostering collaboration and service excellence.
✨Emphasise Safety and Compliance
Safety is a top priority for Schneider Electric, so be ready to discuss how you've adhered to health and safety policies in your past roles. Share specific instances where you ensured compliance and promoted a culture of safety within your team.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the company's culture, their approach to customer satisfaction, and how they support team development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
