Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for customers, solving urgent issues and ensuring top-notch service.
- Company: Join Schneider Electric, a leader in innovative energy solutions with a supportive culture.
- Benefits: Enjoy competitive salary, 28 days leave, health support, and flexible working options.
- Why this job: Make a real difference by helping customers and developing your skills in a dynamic environment.
- Qualifications: Strong customer service skills and a knack for problem-solving are essential.
- Other info: Hybrid working available after training, with great career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Services Customer Care Centre Agent
Location – Warrington
Are you a customer-focused professional who thrives in a fast-paced environment? Do you enjoy solving problems and working with cross-functional teams to deliver outstanding service? If so, this role could be a great fit for you.
At Schneider Electric, we’re looking for a Services Customer Care Centre (SCCC) Agent to join our team in Warrington. You’ll be the first point of contact for customers, handling urgent breakdowns, troubleshooting issues, and ensuring we meet our service commitments.
What You’ll Be Doing:
- Answering customer calls, primarily from contracted customers, and logging urgent breakdowns.
- Liaising with service engineers and internal teams like Customer Success Managers to resolve issues.
- Ensuring SLAs (e.g. 4 hour and 6 hour response times) are met.
- Logging callouts via our BFS/BFO system to track customer interactions and maintain accurate records.
- Working in a fast-paced environment where problem-solving and decision-making are key.
- Staying up to date on product knowledge, industry trends, and company updates to provide accurate and relevant information to customers.
What We’re Looking For:
- Strong customer service experience. You should be comfortable handling calls and solving customer issues.
- Excellent communication skills. Clear, professional, and able to build relationships quickly.
- Good organisation and problem-solving skills.
- SAP experience is helpful but not essential. We’ll provide training.
- Ability to work well in a team and adapt to a dynamic environment.
Working Hours & Flexibility:
- 4 days on, 4 days off (12 hour shifts, 1 hour break)
- The role is based in Warrington (Gemini office), with hybrid working available after training.
What We Offer You:
- Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.
We are committed to building teams that reflect the communities we serve. We believe that embracing diverse perspectives drives innovation and collaboration. We are proudly participating in the Disability Confident Program, supporting employees with disabilities in the workplace.
Apply Now
Submit your application online and take the next step in your career with Schneider Electric.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
#J-18808-Ljbffr
Services Customer Care Centre Agent employer: Schneider Electric
Contact Detail:
Schneider Electric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Customer Care Centre Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Schneider Electric. Understand their values, products, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and troubleshooting issues during the interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've successfully resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Services Customer Care Centre Agent
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled calls and solved issues in the past, so share specific examples that demonstrate your skills!
Keep It Clear and Professional: When writing your application, use clear and professional language. We’re looking for excellent communication skills, so make sure your writing reflects that. Avoid jargon and keep it straightforward!
Tailor Your Application: Take a moment to tailor your application to the role. Mention how your skills align with the job description, especially around problem-solving and teamwork. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the process smoother for everyone involved. We can’t wait to hear from you!
How to prepare for a job interview at Schneider Electric
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult situations or resolved customer issues in the past. This will show that you understand the importance of customer satisfaction and can thrive in a fast-paced environment.
✨Familiarise Yourself with the Company
Do some research on Schneider Electric and their services. Understanding their products, values, and recent news will help you answer questions more effectively and demonstrate your genuine interest in the role. Plus, it’ll give you a chance to ask insightful questions during the interview.
✨Practice Problem-Solving Scenarios
Since this role involves troubleshooting and problem-solving, think of common customer issues and how you would resolve them. Practising these scenarios can help you articulate your thought process clearly during the interview, showcasing your ability to think on your feet.
✨Showcase Your Teamwork Skills
As you'll be liaising with various teams, it's crucial to highlight your teamwork experience. Prepare examples of how you've collaborated with others to achieve a common goal. This will demonstrate that you can work well in a dynamic environment and contribute positively to the team.
