At a Glance
- Tasks: Create a welcoming workplace experience for employees and visitors while managing office operations.
- Company: Join Schneider Electric, a leader in sustainability and innovation.
- Benefits: Competitive salary, supportive team environment, and clear growth pathways.
- Other info: Dynamic role with opportunities for skill development and cross-functional collaboration.
- Why this job: Be the face of the workplace and make a real impact on employee engagement.
- Qualifications: Experience in hospitality or customer service with strong communication skills.
The predicted salary is between 30400 - 45600 £ per year.
The Workplace Experience Ambassador (Assistant II, Administrative Services) is responsible for delivering an exceptional, seamless, and engaging workplace experience for employees, visitors, and stakeholders. Acting as the face of the workplace, this role ensures that the office environment is welcoming, efficient, and aligned with company culture, supporting productivity and wellbeing across the organisation.
What will you do?
- Front‑of‑House & Experience Delivery
- Serve as the primary point of contact for employees, visitors, and guests, delivering a warm and professional welcome.
- Create a positive first impression by maintaining high standards across reception and shared spaces.
- Manage visitor check‑in processes, meeting room bookings, and hospitality coordination.
- Ensure a consistently high‑quality workplace experience that reflects company values and culture.
- Workplace Operations
- Support the day‑to‑day running of the office, ensuring spaces are functional, clean, and fully stocked.
- Conduct regular audits of meeting rooms, collaboration areas, and amenities.
- Liaise with cleaning, catering, security, and maintenance providers to ensure service excellence.
- Assist with workspace planning and desk/room allocation where required.
- Employee Engagement & Events
- Support planning and execution of workplace events, activities, and employee engagement initiatives.
- Promote a sense of community and belonging within the workplace.
- Actively gather feedback on workplace experience and identify opportunities for improvement.
- Facilities & Vendor Coordination
- Work closely with Facilities Management to resolve building issues.
- Coordinate third‑party vendors and contractors onsite.
- Ensure health & safety standards are upheld, including supporting compliance checks and reporting.
- Technology & Systems Support
- Provide basic support for meeting room technology and workplace systems.
- Assist employees with booking systems, access queries, and general workplace tools.
What will make you successful?
- Previous experience in hospitality, customer service, workplace experience, or office coordination roles.
- Strong interpersonal and communication skills with a customer‑first mindset.
- Highly organised with the ability to manage multiple tasks and priorities.
- Proactive and solutions‑focused approach.
- Confident working in a fast‑paced, dynamic environment.
Desirable
- Experience in corporate workplace or facilities environments.
- Knowledge of workplace management systems or booking platforms.
- Understanding of health & safety standards in office settings.
What's in it for me?
- Opportunity to develop a broad skill set across administrative and operational functions.
- Supportive team environment where your contributions are valued.
- Exposure to cross‑functional collaboration and diverse business operations.
- Clear pathways for growth and skill development.
For this UK based position, the expected pay range is GBP 30,400 - GBP 45,600 per year. This pay range includes base pay and short‑term incentives. The compensation range for this full‑time position applies to candidates located within the United Kingdom.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Workplace Experience Ambassador in London employer: Schneider Electric
Schneider Electric is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the field of industrial automation. Employees benefit from competitive salaries, performance bonuses, and a comprehensive range of benefits, alongside ample opportunities for professional growth and development within the thriving UK market. Join us to be part of a forward-thinking team dedicated to delivering tailored solutions that make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Experience Ambassador in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Schneider Electric. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Schneider Electric before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workplace Experience Ambassador in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Schneider Electric:Your cover letter is your chance to shine! Tell us why you want to work at Schneider Electric specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Schneider Electric!
How to prepare for a job interview at Schneider Electric
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
