At a Glance
- Tasks: Support service delivery and enhance customer satisfaction through technical leadership and team collaboration.
- Company: Join Schneider Electric, a leader in digital energy solutions with a commitment to sustainability.
- Benefits: Enjoy competitive salary, bonus scheme, 28 days leave, health support, and learning opportunities.
- Other info: Be part of a diverse team with excellent career growth and internal mobility options.
- Why this job: Make a real impact by improving customer service and driving innovation in technology.
- Qualifications: Experience in service delivery and strong communication skills are essential.
The predicted salary is between 50000 - 60000 £ per year.
The Service Delivery Expert (SDE) supports the Service Operations Manager (SOM) and works in collaboration with Smartspace engineers, project teams, and business support functions to deliver safe, high‑quality customer service and strong operational performance aligned to business targets. The role combines technical leadership, service excellence, and team development, ensuring consistent delivery of high‑quality Smartspace solutions and continuous improvement in customer satisfaction.
Key Responsibilities
- Assist SOM with developing productive and rewarding relationships with key customers to grow the business and demonstrate the value of Schneider Electric and our digital service offerings and platforms.
- Chair operational/technical level BA customer meetings where relevant with CSH team support.
- Cover visit customer meetings when SOM is unavailable.
- Support SOM with team recruitment actions, interviewing and onboarding.
- Delegate tasks such as FQ review and approvals when SOM is not in work.
- Embed safety as the top priority by leading the team’s adherence to HSE policies and processes, ensuring engineers complete POWRAs and RAMS, order and use PPE, maintain calibrated equipment, report near misses, and support regular team meetings and HSE attendance.
- Take ownership of the team’s skills matrix and provide guidance for future training requirements.
- Keep the service team updated with technical software, product updates, best practice and sustainability solutions.
- Design system architecture and integration; conduct fault finding and diagnostics.
- Use software tools such as ETS, lighting control platforms, gateways, and support the transition and improvement of legacy or poorly performing systems.
- Define and promote Smartspace best practices and standardisation.
- Review service quality and satisfaction across customer sites, initiating improvements to drive increased team performance and consistently improve CSAT.
- Work with the team scheduler to ensure correct utilisation of the service team to meet operational commitments, including service, reactive call‑outs/repairs and field quotes, and support mandatory annual training and technical development.
- Embrace and model Schneider Electric’s processes and policies, delivering service to the highest ethical standards aligned to the Trust Charter.
- Serve as the first‑line escalation for technical issues encountered by the Service Team Engineers.
- Collaborate with the Projects Team for monthly engagement and awareness of current and future projects, ensuring handovers meet high standards and documentation/O&Ms are signed off according to QMS and governance.
- Partner with Sales and EUP Teams to influence and support sales activity within Digital Energy's business and promote products and opportunities to drive cross‑business sales.
- The SDE is not a lead engineer at a customer site; the role supports and attends service as the #2 engineer on T1 customer sites where the customer actively invests in Schneider technology.
Benefits
- Competitive salary & Bonus Scheme
- 28 days annual leave plus public holidays
- Holiday buy & sell programme
- Pension scheme
- Employee share ownership programme
- Health & wellbeing support options
- Gym flex
- Open talent market (internal mobility, mentors & projects globally)
- Shopping & dining discounts
- Learning portal and more.
Equal Opportunity Employer
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, colour, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
At Schneider Electric, we uphold the highest standards of ethics and compliance. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all stakeholders.
Software Delivery Expert in London employer: Schneider Electric
Schneider Electric is an exceptional employer that prioritises employee growth and development, offering a competitive salary and a comprehensive benefits package including a bonus scheme, generous annual leave, and health and wellbeing support. Our collaborative work culture fosters innovation and teamwork, while our commitment to sustainability and ethical practices ensures that employees can take pride in their contributions to meaningful projects within the digital energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Software Delivery Expert in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand Schneider Electric's values and how they align with your own. This will help you show that you're not just a fit for the role, but also for the team.
✨Tip Number 3
Practice your technical skills and be ready to showcase them during interviews. Brush up on system architecture, fault finding, and any relevant software tools. Being able to demonstrate your expertise can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Schneider Electric and contributing to their mission.
We think you need these skills to ace Software Delivery Expert in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience that aligns with the role of Software Delivery Expert. We want to see how your skills can contribute to delivering high-quality customer service and operational performance.
Showcase Your Technical Skills:Don’t forget to emphasise your technical expertise, especially in system architecture and software tools. We’re looking for someone who can lead with confidence and support our engineers, so let us know what you’ve got!
Demonstrate Team Spirit:Since this role involves collaboration with various teams, share examples of how you’ve worked effectively in a team setting. We value strong relationships and teamwork, so show us how you can contribute to that culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Schneider Electric
✨Know Your Tech Inside Out
As a Software Delivery Expert, you'll need to demonstrate your technical prowess. Brush up on the software tools mentioned in the job description, like ETS and lighting control platforms. Be ready to discuss how you've used these tools in past projects and how they can improve service delivery.
✨Showcase Your Customer Relationship Skills
This role involves building strong relationships with customers. Prepare examples of how you've successfully managed customer interactions in the past. Think about times when you turned a challenging situation into a positive outcome, as this will highlight your service excellence.
✨Emphasise Safety and Compliance
Safety is a top priority for Schneider Electric. Familiarise yourself with HSE policies and be prepared to discuss how you've ensured safety in previous roles. Share specific instances where you led your team in adhering to safety protocols or improved compliance.
✨Demonstrate Team Leadership and Development
The role requires supporting team recruitment and development. Think about your experience in mentoring or training others. Be ready to discuss how you've contributed to a team's growth and how you plan to keep the service team updated with best practices and technical knowledge.
