Servicemanager - MT Lid in Leeds

Field Service Manager - (internal job title Manager II, Service Representative)Location - United KingdomWe are looking for a Field Service Manager to lead a team of experienced Field Service Engineers and drive operational performance across the region. You will take responsibility for the day-to-day performance, development and engagement of your team, ensuring our engineers are deployed effectively, work safely and consistently deliver a high-quality service to our customers. Working closely with the Field Service Operations Manager and wider service delivery teams, you will focus on people leadership, customer satisfaction, operational efficiency and profitable growth. Lead, coach and develop a team of experienced Field Service Engineers, creating a high-performing and engaged team. Support the Field Service Operations Manager in building strong relationships with key customers. Monitor customer satisfaction feedback and identify opportunities to improve service quality and team performance. Monitor operational KPIs and take action to improve performance, productivity and efficiency. Work closely with service delivery teams to ensure engineers are effectively deployed and customer commitments are met. Maintain visibility of the skills and capabilities within your team, identifying development and training requirements. Support career development and succession planning across the engineering team. Lead the adoption of field service processes, systems and continuous improvement initiatives. Manage team variable costs and support the delivery of profitable service operations. Ensure health and safety remains the team's highest priority, driving adherence to company HSE policies, safe working practices and site requirements. Carry out HSE audits at customer sites and support the team with safety briefings, risk assessments and reporting. Coordinate out-of-hours engineering coverage across the region and provide management support when required. Act as the first point of management escalation for operational and technical issues encountered by the engineering team. Encourage the team to identify additional customer needs and service opportunities, supporting lead generation and sales growth. Work with approved subcontractors where required to address skills gaps or provide additional engineering capacity. You will have previous experience within a field service, engineering service or similar customer-facing technical environment, combined with proven experience leading and developing people. Proven experience managing or leading a team within a field service, engineering or technical service environment. A relevant engineering or electrical qualification, or equivalent industry experience. Strong people-management, coaching and development skills. Experience managing operational performance and working with KPIs. A strong customer focus and experience building productive customer relationships. Strong written and verbal English. A full driving licence. What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more. At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability. Please submit an online application to be considered for any position with us. LI-WM1#CVLAt Schneider, we believe that every employee is a talent who deserves equal opportunities. Every individual needs to feel valued, supported, and treated fairly to do their best work. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United Kingdom. Our pay ranges are determined by the local market. Schneider Electric is there when it matters most to youOur Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team: We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, and confidential counseling for life's challenges. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace. Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. 40 billion global revenue+9% organic growth150 000+ employees in 100+ countriesYou must submit an online application to be considered for any position with us. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.