At a Glance
- Tasks: Deliver BMS support, develop customer relationships, and provide service reports.
- Company: Join Schneider Electric, a global leader with over €40 billion in revenue and 150,000 employees.
- Benefits: Enjoy competitive salary, 28 days annual leave, and various health & wellbeing support options.
- Other info: Participate in team call-out rota and support colleagues when needed.
- Why this job: Be part of a diverse team committed to service transformation and customer satisfaction.
- Qualifications: Electrical qualification and BMS/HVAC experience required; full UK driving license essential.
The predicted salary is between 35000 - 45000 £ per year.
Schneider Electric has an exciting opportunity for the right person to join our experienced team as a BMS Service Engineer supporting a diverse and exciting customer base, including several blue-chip accounts.
Mission
You will not only deliver BMS Support to allocated local customer sites, but also provide a proactive approach and develop meaningful relationships with your customers and demonstrate our IMPACT values whilst helping to drive service transformation.
Responsibilities
- Operate within Schneider Electric policies and guidelines to ensure we work in a safe and responsible manner taking a zero-tolerance approach to unsafe behaviour;
- Take ownership of your customer base to meet/exceed our contractual requirements delivering a best in class service;
- Work closely with the customer to identify operational issues that we can resolve;
- Provide clear and concise service reports that demonstrate the value of Schneider Electric;
- Proactively identify and provide quoted solutions for improvements, upgrades or repairs;
- Identify energy and enhancement projects to provide suggestions and opportunities beneficial for both parties;
- Advise and assist Operations Managers and Sales with larger opportunities;
- Take part in the team call-out rota and support other members of the team where possible.
Skills & Experience
- Due to the nature of the role we are looking for applicants with an Electrical qualification/background plus BMS and/or HVAC industry experience.
- You possess previous experience in the Field Service environment, where you had to look after customers.
- You are a motivated individual who would be willing to learn about the product range Schneider Electric can offer its customers.
- Be able to demonstrate related work experience and a strong track record in a similar role.
- Positive attitude and constructive approach.
- Hold a full UK driving license.
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it’s an integral part of our history, culture, and identity.
What we offer you
- Competitive salary & Bonus Scheme;
- 28 Days Annual Leave + Public Holidays;
- Holiday Buy & Sell programme;
- Pension Scheme;
- Employee Share Ownership Programme;
- Various Health & Wellbeing Support Options;
- Gym Flex;
- Open Talent Market (internal mobility opportunities + access to mentors & projects globally);
- Shopping & Dining Discounts;
- Learning Portal and much more.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.
Specialist Service Representative II in Hounslow employer: Schneider Electric
Schneider Electric offers a competitive salary and a robust benefits package including a pension scheme and employee share ownership. Located in Taunton, the company values diversity and inclusion, ensuring all employees feel valued and safe. Join a team that prioritises ethics, safety, and sustainability in every aspect of its operations.
