Head Of Customer Service in England

We are seeking a dynamic Head of Customer Service to lead our customer care organization and drive exceptional service delivery across multiple channels.

What will you do:

• Lead and develop a high-performing customer care team handling commercial, technical, and logistics support while driving revenue generation activities.
• Implement and optimize global processes, policies, and tools to enhance customer care operations across all media channels.
• Serve as the primary point of contact for internal and external stakeholders, collaborating with Zone/Country management.
• Drive strategic customer care excellence initiatives to elevate customer satisfaction and achieve business objectives.
• Oversee budget management, resource planning, recruitment, training programs, and performance reporting.

What will make you successful:

• Proven track record in managing customer service operations and driving operational excellence.
• Strong leadership abilities with experience in coaching and developing customer service teams.
• Expertise in implementing and optimizing customer service processes and technologies.
• Outstanding communication and stakeholder management capabilities.
• Demonstrated success in achieving customer satisfaction metrics and revenue targets.

What’s in it for you:

• Lead strategic customer care initiatives that directly impact business success.
• Develop and implement innovative solutions to enhance customer experience.
• Build and nurture high-performing teams across multiple locations.
• Opportunity to shape and influence customer service excellence strategies.
• Professional growth in a dynamic, customer-focused environment.

What we offer:

• Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Career Hub (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company’s future.

We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.

Let us learn about you. Apply today.

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviours are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.