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- Tasks: Provide technical support and training for heating products via various communication channels.
- Company: Join Schneider Electric, a leader in energy management and automation, committed to diversity and innovation.
- Benefits: Enjoy competitive salary, 28 days leave, wellness support, and employee share ownership.
- Why this job: Be part of a diverse team that values creativity and collaboration while making a social impact.
- Qualifications: GCSE level or technical skills; experience in plumbing or heating preferred.
- Other info: Flexible, self-motivated individuals with strong communication skills will thrive here.
The predicted salary is between 28800 - 43200 £ per year.
The ideal candidate for this role should have both good customer service skills and a sound technical knowledge of the Heating Industry. The products being supplied are Thermostats, Radiator Valves, and various other heating controls. You will be required to fault find and advise on installation and commissioning of the product and related systems.
Key responsibilities:
- Provide technical support to distributors, installers, the sales team and end users via telephone, email, Zendesk and postal enquiries.
- Assist in the development and delivery of training on new and existing products.
- Assist in the specification of products for projects and Sales Managers.
- Logging and basic analysis of product failures.
Qualifications:
- GCSE level and/or technical skills to at least a City & Guilds level.
- Experience within a technical or plumbing and heating background.
- Intermediate PC skills are required.
- We require a flexible, self-motivated individual who has excellent organisational and communication abilities.
Desired skills:
- 18th Edition IEE Regulations but training will be provided.
- Experience of creating and delivering training packages to internal/external customers.
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.
We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.
What we offer you:
- Competitive salary & Bonus Scheme
- 28 Days Annual Leave + Public Holidays
- Holiday Buy & Sell programme
- Pension Scheme
- Employee Share Ownership Programme
- Various Health & Wellbeing Support Options
- Gym Flex
- Open Talent Market (internal mobility opportunities + access to mentors & projects globally)
- Shopping & Dining Discounts
- Learning Portal and much more.
Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.
Customer Service Representative employer: Schneider Electric
Contact Detail:
Schneider Electric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the products you'll be supporting, such as thermostats and radiator valves. Understanding their functionality and common issues will help you stand out during interviews.
✨Tip Number 2
Brush up on your customer service skills by practising active listening and problem-solving techniques. Being able to demonstrate these skills in a role-play scenario can really impress interviewers.
✨Tip Number 3
If you have experience in technical support or the heating industry, prepare specific examples of how you've successfully resolved customer issues. This will showcase your expertise and ability to handle similar situations at StudySmarter.
✨Tip Number 4
Network with professionals in the heating and plumbing industry. Engaging with others can provide insights into the role and may even lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Customer Service Representative position. Tailor your application to highlight relevant experience in customer service and technical knowledge of the heating industry.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved technical support or customer service. Mention specific examples where you successfully resolved issues or provided training, as this aligns with the responsibilities of the role.
Showcase Communication Skills: Since excellent communication abilities are crucial for this position, ensure your application reflects your proficiency in both written and verbal communication. Use clear and concise language, and consider including examples of how you've effectively communicated with customers or team members in the past.
Personalise Your Application: Make your application stand out by personalising it. Address the hiring manager by name if possible, and express your enthusiasm for the company’s commitment to diversity and inclusion. This shows that you align with their values and are genuinely interested in the role.
How to prepare for a job interview at Schneider Electric
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of heating systems, thermostats, and radiator valves. Be prepared to discuss any relevant experience you have in the plumbing and heating industry, as this will demonstrate your capability to provide effective technical support.
✨Demonstrate Excellent Communication Skills
As a Customer Service Representative, clear communication is key. Practice explaining complex technical concepts in simple terms, as you may need to assist customers who are not technically savvy. This will show that you can adapt your communication style to suit different audiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service scenarios. Think about past experiences where you successfully resolved issues or provided training, and be ready to share these examples during the interview.
✨Emphasise Your Flexibility and Motivation
The role requires a self-motivated individual who can adapt to various situations. Highlight instances where you've demonstrated flexibility in your work or learning new skills, as this aligns with the company's values and expectations.
