Services Sales Manager in Chippenham

Mission: You will lead and develop new accounts and maintain the ongoing customer relationships with all external stakeholders by ensuring high retention rate on BMS c/w BA & PME c/w PA system digital subscription services and brand loyalty. You will adopt and utilise an account plan for customer base, promoting collaboration with other team offerings and ensuring strategic growth and deployment. You will work closely with customers to ensure that they are satisfied with the holistic EcoStruxure services and to improve upon areas of dissatisfaction, always seeking business opportunities to promote the business growth. You will be an active member of the Services Management team, driving best practices, margin improvement initiatives, migration to digital connected services, transition of legacy installed base, customer development, development and new contracts.

Responsibilities:

• In conjunction with support teams drive the contract base owned to digital / connected service plans - ensuring promotion of change initiatives and the drive of service led transitions of legacy installed base.
• Convert orders into revenue to meet financial forecast, maximise scope variations and profitability.
• Customer focus to reignite contracts with lost and dormant accounts.
• Deliver service excellence to our end-user base and throughout the contractual chain (FM's, contractors, consultants, etc.).
• Ensure compliance with our quality process and drive continuous improvements.
• Identify Energy Management Services opportunities, by understanding the customer requirement, articulating the architecture, concept and solutioning for current & new installed base.
• Nurture and develop the customer relationship to help them extract the maximum value and their desired outcomes from Schneider Electric digital services.
• Building Advisor (BA) & Power Advisor (PA) portfolio through each of the lifecycle stages of adopt, expand, and renew.
• Advise and develop customer vision, clearly define desired business outcomes, and create a success plan.
• Ensure cash collection and achievement of targets in collaboration with the debt management team.
• Motivate the team of service engineers to ensure professional development. Ensure the team is always engaged and lead OneVoice action plans.
• Support in building the customer base to be managed by the Field Service team - define customer commercial contact points and develop a service account plan aimed at growing business.
• Look for increased minor work package opportunities through transition, upgrade and migration of installed base implementing the most effective, safety compliant and customer compliant delivery model.

Skills & Experience:

• HND/HNC, degree in engineering discipline or equivalent professional experience.
• 5+ years of experience in BMS or equivalent industry - strong sales record in a consultative business.
• Customer commercial interaction experience - ability to promote and present offers, initiatives and solutions directly to customer.

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it’s an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company’s future.

What we offer you: Competitive salary & bonus scheme, 28 days annual leave + public holidays, holiday buy & sell programme, pension scheme, employee share ownership programme, various health & wellbeing support options, gym flex, open talent market (internal mobility opportunities + access to mentors & projects globally), shopping & dining discounts, learning portal and much more.

Apply now: Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviours are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitisation. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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