At a Glance
- Tasks: Lead a team to deliver top-notch Smartspace solutions and enhance customer satisfaction.
- Company: Join Schneider Electric, a leader in digital transformation and sustainability.
- Benefits: Enjoy competitive salary, bonus scheme, 28 days leave, and wellness support.
- Other info: Embrace a culture of innovation and collaboration with excellent career growth opportunities.
- Why this job: Make a real impact in a diverse environment while developing your technical skills.
- Qualifications: Experience in service delivery and strong communication skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
The Service Delivery Expert (SDE) supports the Service Operations Manager (SOM) and works in collaboration with Smartspace engineers, project teams, and business support functions to deliver safe, high-quality customer service and strong operational performance aligned to business targets. You will act as the team’s technical authority for Smartspace systems, with a focus on KNX, DALI lighting control, room control applications, and system integration, supporting the modernisation, optimisation, and lifecycle management of installed systems across customer sites. The role combines technical leadership, service excellence, and team development, ensuring consistent delivery of high-quality Smartspace solutions and continuous improvement in customer satisfaction.
Key responsibilities:
- Assist SOM with developing productive and rewarding relationships with key customers to grow our business and demonstrate the value of Schneider Electric and our digital service offerings/platforms.
- Chair operational/technical level BA customer meetings where relevant with CSH team’s support.
- Support SOM with team recruitment actions/interviewing and onboarding.
- Support/delegate for SOM when not in work with weekly team calls and tasks as SOM delegated.
- Embed Safety as our No.1 priority by leading the team's adherence to HSE (Health, Safety & Environmental) policies and processes.
- Take ownership of the team’s skills matrix and provide guidance for future training requirements.
- Ensure the service team is kept up to date with technical software and product updates.
- Develop and share best practices among the team, energy saving and sustainability solutions.
- System architecture and integration, fault finding and diagnostics, software tools (ETS, lighting control platforms, gateways, etc.).
- Support the transition and improvement of legacy or poorly performing systems.
- Define and promote Smartspace best practices and standardisation.
- Review service quality and satisfaction across our customer sites, initiating improvements to drive increased team performance.
- Work with the team Scheduler to ensure the service team are correctly utilised to achieve our operational commitments to our customers.
- Embrace and become a role model for Schneider Electric’s processes and policies, delivering service to the highest ethical standards aligned to our Trust Charter.
- Be the first line escalation for technical issues encountered by the Service Team Engineers.
- Work in partnership with our Projects Team with monthly engagement and awareness of current and future projects.
- Collaborate with Sales and EUP Teams to influence and support sales activity within Digital Energy's business.
- SDE to not be lead engineer role at a customer site, the role focus is to support and attend service as #2 engineer on T1 customer sites.
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve.
What we offer you:
- Competitive salary & Bonus Scheme
- 28 Days Annual Leave + Public Holidays
- Holiday Buy & Sell programme
- Pension Scheme
- Employee Share Ownership Programme
- Various Health & Wellbeing Support Options
- Gym Flex
- Open Talent Market (internal mobility opportunities + access to mentors & projects globally)
- Shopping & Dining Discounts
- Learning Portal and much more.
Please submit an online application to be considered for any position with us.
BMS Service Delivery Expert employer: Schneider Electric
At Schneider Electric, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises safety, diversity, and employee growth. As a BMS Service Delivery Expert, you will benefit from competitive salaries, a robust bonus scheme, and extensive health and wellbeing support, all while working in a collaborative environment that encourages innovation and continuous improvement. Our commitment to internal mobility and professional development ensures that you can thrive in your career while making a meaningful impact on our customers and communities.
StudySmarter Expert Advice🤫
We think this is how you could land BMS Service Delivery Expert
✨Networking in the Right Circles
Dive into communities focused on building systems and supply engineering. Join LinkedIn groups, attend industry-specific trade shows, and don’t shy away from local meetups. These are golden opportunities to connect with industry professionals who could help you land that full-time role at places like Schneider Electric.
✨Showcase Your Projects
If you've worked on any projects—big or small—related to building systems, make sure to showcase them! Creating a portfolio or a detailed case study on your approach can do wonders. It’s all about showing prospective employers, like Schneider Electric, that you’ve got hands-on experience and a solid understanding of the field.
✨Leverage University Resources
Are you still connected with your university? Tap into their career services! Many universities have relationships with firms in the building systems sector and can provide leads on exclusive job openings. This could be your ticket to landing the full-time job you want.
✨Get Involved in Professional Bodies
Consider joining professional organisations related to building systems and supply engineering. These often have job boards, career development events, and networking opportunities. Engaging with these can significantly increase your visibility to firms like Schneider Electric and may help you secure that full-time position sooner!
We think you need these skills to ace BMS Service Delivery Expert
Some tips for your application 🫡
Showcase Your Engineering Skills:In the building systems supply engineering field, make sure to highlight your technical skills in your CV. Include any relevant software certifications or engineering tools you’re proficient with. Demonstrating your ability to use industry-specific technologies can really set you apart!
Quantify Your Achievements:Employers love to see how you've made an impact in your previous roles. When detailing your work experience, try to include quantifiable achievements—like how you improved a system’s efficiency by a percentage or managed a project that saved your last company X amount. This shows you're results-driven and could help us at Schneider Electric.
Tailor Your Cover Letter:Don’t just reuse the same old cover letter! Personalise it for the BMS Service Delivery Expert role at Schneider Electric. Talk about your passion for building systems and why this position excites you. We want to see your personality shine through and how you envision contributing to our team.
Include Relevant Projects:If you’ve worked on specific projects related to building systems supply engineering, don’t forget to mention them! Include any reports or case studies that showcase your problem-solving abilities and project management skills. This portfolio of work can really illustrate your expertise to us.
How to prepare for a job interview at Schneider Electric
✨Know Your Technical Stuff
For a role in building systems supply engineering, make sure you're clued up about the latest technologies and tools in the field. Brush up on your knowledge of HVAC systems, plumbing, electrical layouts, and any relevant software used in modelling or design.
✨Showcase Real Projects
Since this is a full-time position, the interviewers will be keen to see your relevant experience. Bring along a portfolio that highlights the projects you've worked on, focusing on your role and the impact you had. Be ready to discuss the challenges faced and how you overcame them.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions during your interview. They may ask how you would approach a specific design challenge or troubleshoot an existing system. Think about examples from your past work where you successfully tackled problems, and be ready to articulate your thought process.
✨Understand the Industry Landscape
It's crucial to have a good grasp of the current trends affecting building systems, like sustainable engineering practices or smart technology integration. Familiarise yourself with recent advancements and be prepared to discuss how they might influence your work at Schneider Electric.
