ServiceNow Team Sr. Manager in Andover

For this U.S. based position, the expected compensation range is $168,000 - $253,200 per year, which includes base pay and short-term incentive. The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits), flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 20 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.

Job Summary

The ServiceNow Team Senior Manager leads a high-performing team responsible for ServiceNow platform management, project delivery, and daily operations. This role serves as the strategic connector between digital/business stakeholders and the ServiceNow technology team—translating business pain points and strategic priorities into scalable, value-driven ServiceNow solutions. The mission of this role is to accelerate digital transformation, improve operational efficiency, and ensure a stable, sustainable ServiceNow platform aligned to Schneider Electric's business needs. This position also drives platform strategy, cross-functional alignment, and manages relationships with key partners such as ServiceNow, Fujitsu, and others.

Key Responsibilities

• Team Leadership & Stakeholder Engagement
• Lead, mentor, and manage a team of ServiceNow developers, administrators, and project specialists.
• Establish clear performance objectives and promote a business-first mindset within the team.
• Serve as the primary liaison between technology teams and major business functions (SD, EIT, HR, Finance, Customer Service, etc.).
• Build strong relationships with business stakeholders to understand their challenges, process bottlenecks, and long‑term priorities.
• Project & Platform Delivery
• Direct the full lifecycle of ServiceNow-enabled initiatives—from requirements and solution design to implementation, testing, and launch.
• Facilitate workshops to validate business needs, confirm feasibility, and ensure solutions resolve real operational issues.
• Oversee day-to-day platform operations including configuration, customization, integration, and SLA management.
• Strengthen DRP/BCP capabilities to ensure platform continuity and long-term sustainability.
• Strategy & Roadmap Management
• Collaborate with SD teams and business leaders to design and maintain a comprehensive ServiceNow platform roadmap.
• Ensure roadmap alignment with corporate digital transformation strategies.
• Identify opportunities to optimize processes, reduce operational costs, and improve employee and customer experience through ServiceNow capabilities.
• Governance, Budget & Risk Management
• Manage project budgets, resource allocation, timelines, and risk mitigation.
• Balance technical feasibility with business ROI to ensure successful delivery and measurable value.
• Knowledge Enablement & User Adoption
• Promote knowledge sharing between technical teams and business users.
• Conduct training and enablement sessions to increase platform adoption and maximize ServiceNow value.
• Foster a collaborative environment that enhances partnership between technology and business teams.

Please note: At this time, we are unable to consider candidates who require current or future immigration sponsorship for employment. We appreciate your understanding.

Requirements & Qualifications

• Education
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
• Master's degree preferred.
• Professional Experience
• 8+ years of relevant work experience, including 5+ years in leadership or people management roles overseeing teams of 10+ members.
• Demonstrated ability to translate business requirements into impactful ServiceNow solutions (e.g., improved process efficiency, cost optimization, enhanced service quality).
• Strong technical background in core ServiceNow modules (preferred: ITSM, ITOM, HRSD, CSM).
• Experience with platform integrations and managing third-party service integrators.
• Broad understanding of cross-functional business processes and the ability to communicate effectively with non-technical leaders.
• Skills & Competencies
• Exceptional stakeholder management and cross-functional collaboration skills.
• Strong leadership capability with a track record of building business-aligned, value-focused teams.
• Highly self-driven, able to make strategic decisions, and lead initiatives with minimal supervision.
• Excellent communication skills, able to translate complex technical concepts into clear business insights.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviours are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.