At a Glance
- Tasks: Provide top-notch support for Automation products and help customers solve technical challenges.
- Company: Join Schneider Electric, a leader in sustainability and innovation.
- Benefits: Competitive salary, full training, and opportunities for career growth.
- Other info: Inclusive culture that values diversity and promotes ethical practices.
- Why this job: Be an IMPACT Maker and contribute to sustainable solutions in automation.
- Qualifications: Technical support experience and a passion for customer satisfaction.
The predicted salary is between 35000 - 45000 £ per year.
Your Mission: We are currently recruiting for a person to join our Advanced Technical Support team to support our Automation products. You will provide a high level of support on the Schneider Electric range of Automation products; actively promoting Schneider Electric products from all brands and providing technical and application support, as well as fault finding and commissioning assistance to all external and internal customers.
Work with the sales team to identify and develop new business. Driving customer satisfaction by collaborating with other departments within Schneider to resolve challenges, and to promote product or process improvements. You will receive full product training and assistance from our staff on internal systems exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.
We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.
Advanced Technical Support Engineer employer: Schneider Electric
Schneider Electric is an exceptional employer that prioritises inclusivity and employee growth, making it a fantastic place for an Advanced Technical Support Engineer. With comprehensive training, a commitment to sustainability, and a collaborative work culture, employees are empowered to make a meaningful impact while enjoying the benefits of working for a global leader in automation and electrification. Join us in a dynamic environment where your contributions are valued and recognised, and where you can thrive alongside over 150,000 colleagues worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Advanced Technical Support Engineer
✨Tip Number 1
Get to know the company inside out! Research Schneider Electric's Automation products and their impact on sustainability. This will not only help you in interviews but also show your genuine interest in becoming an IMPACT Maker.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of fault finding and commissioning assistance related to automation. Being able to demonstrate your expertise will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Schneider Electric.
We think you need these skills to ace Advanced Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Advanced Technical Support Engineer role. Highlight your experience with automation products and any relevant technical skills that align with what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about automation and how your background makes you a perfect fit for our team at Schneider Electric.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you’ve successfully resolved technical issues or improved processes. We love seeing how you’ve made an impact in previous roles!
Apply Through Our Website:Remember, the best way to apply is through our website. It ensures your application gets to the right people and helps us keep track of all applicants. So, don’t hesitate – hit that apply button!
How to prepare for a job interview at Schneider Electric
✨Know Your Automation Products
Before the interview, make sure you have a solid understanding of Schneider Electric's range of Automation products. Familiarise yourself with their features, benefits, and common applications. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved technical issues or improved processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how your actions led to positive outcomes.
✨Emphasise Collaboration
Since the role involves working closely with sales teams and other departments, be ready to talk about your experience in collaborative environments. Share instances where teamwork led to enhanced customer satisfaction or successful project completions, demonstrating your ability to work well with others.
✨Align with Company Values
Familiarise yourself with Schneider Electric's core values, especially around inclusivity and sustainability. During the interview, express how your personal values align with theirs and how you can contribute to their mission of being an IMPACT Maker. This will show that you're not just a fit for the role, but also for the company culture.
