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- Tasks: Learn and develop skills in electrical/mechanical engineering while providing exceptional customer service.
- Company: Join Schneider Electric, a global leader in sustainability and efficiency.
- Benefits: Enjoy a competitive salary, flexible working, and access to health and wellbeing support.
- Other info: Gain valuable training and mentorship while contributing to a sustainable future.
- Why this job: Kickstart your career with hands-on experience in a fast-paced, innovative environment.
- Qualifications: 5 GCSEs at Grade C/4 or above and 48 UCAS points required.
The predicted salary is between 800 - 980 £ per month.
Location: UK South / London
Apprentice Level: UK Level 4 Higher Apprenticeship Programme – Building Services
Salary: £21,000
Role Mission: As a Service Representative Apprentice, you will work within the service team and learn new skills practically in electrical/mechanical/cooling engineering as well as knowledge of engineering theory and Schneider Electric Products. Through dedicated hands‑on experience you will immerse yourself in our technical expertise, customer support and solution‑driven initiatives whilst contributing to the delivery of exceptional services, maintenance, and problem‑solving strategies. You will travel across the UK to customer locations to support this exciting fast‑paced business as we accelerate the decarbonisation journey of our customers offering an exclusive end‑to‑end service portfolio.
Key Responsibilities
- Fully trained on Cooling product portfolio
- Eco Structure Asset Advisor – Installation and Connectivity
- Installation and Commissioning of Uninterrupted Power Supply, Cooling, Switchgear and Transformers
- Modifications/refurbishment to existing plant and equipment
- Support Maintenance/Inspection Teams
- Perform site risk assessments and complete lock out tag out safety documents
- Support Project Manager and Country Service Manager with customer work scopes
- Document test results and produce site work reports
- Promote the Company’s service activities, identify and pursue business opportunities
Training
During your apprenticeship, you will receive two different types of training. On‑the‑job training will be delivered by Schneider Electric, your employer. You’ll receive training and supervision to help you perform the job you’ve been hired to do, including skills and knowledge that fall outside of the apprenticeship but are needed for the role. Off‑the‑job training is delivered by a selected Training Provider during normal working hours. You will spend at least 20% (average 6 hours per week) of your working hours completing this protected training, which covers the knowledge, skills and behaviours set out in the apprenticeship standard.
Types of support will include:
- A comprehensive induction
- Mentoring or regular one‑to‑one guidance
- Social enrichment and networking opportunities
- Performance reviews
- Mental health and wellbeing support
- Feedback opportunities
Work Pattern
37.5 hours per week to be worked from Monday to Friday. Exact start and finish times are to be agreed with Line Manager. Some of these hours will be allocated to off‑the‑job training as part of your Apprenticeship Programme.
Skills and Attributes
Essential
- Full UK Drivers License
- An aptitude for electrical/mechanical engineering
- Good understanding of IT and ability to work with computers and learn new software packages
- Be required to work at nuclear, military locations
- Be self‑motivated and resourceful, flexible with respect to changing tasks and available at the times required to perform them
Desirable
- Be customer/results focused and demonstrate a ‘service’ disposition
- Be willing to learn similar disciplines on related equipment
Education
Have a minimum of 5 GCSEs (or equivalent) at Grade C/4 or above including Mathematics, English and a STEM‑related subject. Applicants must also have a minimum of 48 UCAS Points made up from A‑Levels, BTEC Level 3 National Extended Diploma in Construction or Engineering or equivalent.
Driving License Required
Full UK Driving License is essential; we will accept applicants in the process of obtaining one. If your role is a ‘Travelling Appointment’ that requires a vehicle, this will be provided by Schneider Electric.
Previous Experience Required
No prerequisite experience required but a demonstrable interest in engineering through school or hobby interests.
Visa Sponsorship
No visa sponsorship for apprenticeship positions. Certain visa types may not meet eligibility criteria for apprenticeship funding under current government guidelines.
Company Overview
Schneider’s purpose is to create Impact by empowering all to make the most of our energy and resources, bridging progress and sustainability. At Schneider, we call this Life Is On. Our mission is to be the trusted partner in Sustainability and Efficiency. We are a global industrial technology leader bringing world‑leading expertise in electrification, automation and digitization to smart industries, resilient infrastructure, future‑proof data centers, intelligent buildings and intuitive homes. We provide integrated end‑to‑end lifecycle AI‑enabled Industrial IoT solutions with connected products, automation, software and services, delivering digital twins to enable profitable growth for our customers. We are a people company with an ecosystem of 150,000+ colleagues and more than a million partners across over 100 countries. We embrace diversity and inclusion guided by our meaningful purpose of a sustainable future for all.
Benefits
- Competitive Salary & Attractive Bonus Scheme
- Employee Share Ownership Programme
- Pension Scheme & Generous Life Assurance
- 28 Days Annual Leave + Public Holidays
- Holiday Buy Programme
- Flexible Working Arrangements (Role Dependent)
- Hybrid Working Arrangements (Role Dependent)
- Access to Health & Wellbeing Support
- Volunteering Opportunities
- Access to Employee Discounts (including Fitness, Shopping & Dining)
- SE Career Hub Portal Access (Portal includes view of internal job opportunities, mentors and projects globally)
- Learning Portal Access (Portal includes content that supports continuous learning)
Equal Opportunity Employer: Schneider Electric is an Equal Opportunity Employer. We uphold the highest standards of ethics and compliance. We are committed to providing equal employment and advancement opportunities in all areas, irrespective of race, religion, colour, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic. This position will be posted until filled.
Service Representative Apprentice in South Brent employer: Schneider Electric North America
Contact Detail:
Schneider Electric North America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Representative Apprentice in South Brent
✨Tip Number 1
Get to know the company! Research Schneider Electric and their values. When you understand their mission, you can tailor your conversations to show how you fit into their vision of sustainability and efficiency.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and engineering. Think about examples from your past experiences that showcase your problem-solving skills and adaptability.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Service Representative Apprentice in South Brent
Some tips for your application 🫡
Show Your Passion for Engineering: When you're writing your application, let us see your enthusiasm for electrical and mechanical engineering. Share any relevant hobbies or projects that showcase your interest in the field. We love candidates who are eager to learn and grow!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your GCSEs, A-Levels, and any relevant skills that match the job description. We want to see how you fit into our team, so make it personal!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and potential.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Schneider Electric North America
✨Know Your Stuff
Make sure you brush up on the basics of electrical and mechanical engineering. Familiarise yourself with Schneider Electric's products, especially the cooling product portfolio. This will show your genuine interest and help you answer technical questions confidently.
✨Show Your Customer Focus
As a Service Representative Apprentice, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent service in the past, whether in school projects or part-time jobs. Highlight your ability to solve problems and adapt to customer needs.
✨Be Ready to Discuss Safety
Safety is crucial in this role, especially when working at sensitive locations. Familiarise yourself with basic safety protocols and be prepared to discuss how you would approach risk assessments and safety documentation during the interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the apprenticeship programme, training opportunities, and the company culture. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.