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- Tasks: Provide technical support for SCADA systems and ensure smooth operations for diverse customers.
- Company: Join Schneider Electric, a leader in sustainable technology solutions.
- Benefits: Enjoy competitive salary, bonuses, 28 days leave, and flexible benefits.
- Why this job: Make a real impact in automation and process efficiency across various industries.
- Qualifications: Experience in SCADA or telemetry systems is a plus; strong problem-solving skills required.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 28800 - 48000 £ per year.
Schneider Electric is seeking a Support Engineer to join our Industry & Process Automation SCADA Operational Support team. This role will be based mainly at our Coventry offices, although you will be expected to travel to customer sites or one of our other Industry & Process Automation offices in the UK.
Our Industry & Process Automation team delivers solutions to our customers to run hybrid and continuous processes in a safe and efficient manner, combining automation, software and world class execution. Process Automation systems and solutions have been tested in the world’s largest and most demanding oil, gas, chemicals, power, food, beverage, water treatment, life sciences and mining operations.
With connected systems and solutions from Schneider Electric, our customers’ people and assets will be safer. Their operations will be more secure and reliable. Their businesses will run more efficiently and their teams and processes will be better prepared for whatever tomorrow brings.
We offer a competitive basic salary, annual bonus, out-of-hours uplift, pension, life assurance and 28 days’ annual leave, plus Bank Holidays. There are also other flexible benefits available through our Thrive scheme.
Key Responsibilities
You will be responsible for the technical support of customer systems working within our SCADA Operational Support team. Our customer base is varied with many national infrastructure utilities customers within Water and Energy Distribution as well as Renewables.
In this role you will work to ensure continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas including Geo SCADA software, AVEVA PI, Outstations (RTUs), Communications (serial, PSTN, network TCP/IP, GSM and mobile data networks), telemetry protocols (DNP3, DNP3 WITS, MQTT, Modbus, IEC 60870-5-x, OPC, etc), Microsoft operating systems, Active Directory, server and client hardware, Microsoft Azure.
Key Tasks
- Detailed issue analysis, fault-finding and diagnostics
- Work together with the customer and keep them updated at every stage as one team
- Collaborate with other areas of the organisation as required to find the solution, including other engineering departments, sales and project delivery
- Prioritise the investigation of issues based on their impact and severity
- Testing of software and deployment of routine updates
- Work proactively to identify and resolve potential problems before they occur
- Author documentation, including customer reports and internal knowledge‑base articles to continually improve our service
- Proactive monitoring of Cloud based systems
- Configuration of RTU/Outstations
About You
Working in a team environment reporting to the Services Support and Training Manager, you will be passionate about supporting customer systems to the highest level of customer satisfaction. This challenging and interactive role is suited to a candidate who is methodical, possesses excellent attention to detail and problem‑solving skills, together with great interpersonal and communication skills. You will work well under pressure and be self‑motivated, representing our business both internally and externally with our clients.
Experience in Supervisory Control and Data Acquisition (SCADA) / Telemetry systems or a similar Support role is an advantage. Knowledge of ClearSCADA / Geo SCADA would be desirable but not essential. You will hold a full UK driving licence and be prepared to travel to customer sites when required.
After an agreed period you may be required to go onto the on‑call rota within the team, providing 27/4 on‑call support.
What we offer you
Competitive salary & Bonus Scheme, 28 days annual leave + public holidays, holiday buy & sell programme, pension scheme, employee share ownership programme, various health & wellbeing support options, gym flex, open talent market (internal mobility opportunities + access to mentors & projects globally), shopping & dining discounts, learning portal and much more.
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it is an integral part of our history, culture and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company\’s future.
We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.
Equal Opportunity Employer
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.
Trust Charter
You can find out more about our Trust Charter here.
Apply now
Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.
Company Information
€36 billion global revenue, +13% organic growth, 150 000+ employees in 100+ countries, #1 on the Global 100 World’s most sustainable corporations.
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SCADA Support Engineer employer: Schneider Electric North America
Contact Detail:
Schneider Electric North America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SCADA Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Schneider Electric on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on SCADA systems and troubleshooting techniques. Show us you know your stuff and can handle the technical challenges that come with the role!
✨Tip Number 3
Don’t just focus on your skills; highlight your passion for customer support. We love candidates who genuinely care about helping others and can communicate effectively with clients.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Schneider Electric.
We think you need these skills to ace SCADA Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the SCADA Support Engineer role. Highlight relevant experience, especially in SCADA systems and customer support. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We’re all about troubleshooting and diagnostics, so let us know how you’ve made a difference in previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Schneider Electric North America
✨Know Your SCADA Systems
Make sure you brush up on your knowledge of SCADA systems, especially Geo SCADA and telemetry protocols like DNP3 and Modbus. Being able to discuss these topics confidently will show that you're serious about the role and understand the technical aspects involved.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, as this will help you clearly demonstrate your problem-solving abilities.
✨Communicate Effectively
Since you'll be working closely with customers, practice articulating complex technical information in a way that's easy to understand. Think about how you can explain troubleshooting steps or system updates without using too much jargon.
✨Be Ready to Collaborate
Expect questions about teamwork and collaboration. Be prepared to discuss how you've worked with other departments or teams to achieve a common goal. Highlight your interpersonal skills and how they contribute to customer satisfaction.