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- Tasks: Lead a team to enhance service delivery and customer satisfaction in a dynamic environment.
- Company: Join Schneider Electric, a global leader in digital transformation and energy management.
- Benefits: Enjoy competitive salary, bonus schemes, 28 days leave, wellness support, and more perks.
- Why this job: Be part of a culture that prioritises safety, innovation, and exceptional customer service.
- Qualifications: Degree in Engineering or Business, with relevant field service experience and a driving licence.
- Other info: Opportunities for internal mobility and mentorship available.
The predicted salary is between 36000 - 60000 £ per year.
In this role, the SDE will be responsible for maximising operational and performance for services delivered within their Region, through a team of experienced engineers. They will work closely alongside the SOM, regional team and SDE community to drive performance to meet and exceed Digital Energy’s targets for safety, operational efficiency and financial performance, as well as inspiring the team to deliver a best in class customer service and CSAT score.
Key responsibilities:
- Embedding Safety as our No.1 priority by leading the team's adherence to HSE policies and processes, ensuring requirements are met by the team, including RAMS, POWRAs use of PPE and Near Misses reporting.
- Support Service Operations Manager to drive digital transformation of existing install base and grow Assets Under Management (AUM).
- Assisting the Service Operations Manager to develop productive and rewarding relationships with the key customers in the regional area to grow our business and demonstrate the value of Schneider Electric.
- Knowledge of the region’s financial commitments, working with the Service Operations Manager and local team to meet budgets and forecasts.
- Support with the identification of new opportunities and delivery of said opportunities specifically around software upgrades and transitions.
- Becoming the first line escalation for technical issues encountered by the service team, providing help and support when necessary.
- Reviewing service quality and satisfaction across the region, initiating improvements to drive increased team performance, inspiring process and behavioural change among your team to consistently improve our customer satisfaction ratings.
- Taking ownership of the team skills matrix and provide guidance for future training requirements.
- Ensuring the service team is kept up to date with technical and product updates – develop and share best practice among the team and the other SDEs, and being an ambassador for the SDE role.
- Working with the team coordinator to ensure the service team are fully utilised and we achieve or exceed our operational commitments to our customers when delivering PPM, reactive repairs or Field Quote works.
- Embracing and become a role model for Schneider Electric process and policy adoption, delivering service in the region to the highest ethical standards.
- Working collaboratively with EUP and Sales teams to influence and support sales activity within Eco Buildings business as well as promotion of products and opportunities to drive cross business sales opportunities.
Skills and attributes:
- Be able to demonstrate related work experience in field service environment with customer facing engagement, positive CSAT feedback and Field Quote success.
- Be able to build a good customer relationship, and a strong collaboration with internal teams too.
- Knowledge and experience of Schneider Electric products and software solutions.
- The ability to own and follow through on commitments to completion.
- Ability to work independently without supervision.
Education:
- Qualified to degree level in relevant discipline (Engineering and/or Business) or equivalent experience.
- Hold a full driving license.
What we offer you:
- Competitive salary & Bonus Scheme
- 28 Days Annual Leave + Public Holidays
- Holiday Buy & Sell programme
- Pension Scheme
- Employee Share Ownership Programme
- Various Health & Wellbeing Support Options
- Gym Flex
- Open Talent Market (internal mobility opportunities + access to mentors & projects globally)
- Shopping & Dining Discounts
- Learning Portal and much more.
Apply now: Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.
Service Delivery Expert employer: Schneider Electric Norge AS
Contact Detail:
Schneider Electric Norge AS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Expert
✨Tip Number 1
Familiarise yourself with Schneider Electric's products and software solutions. Understanding the technical aspects and benefits of these offerings will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current employees or professionals in the field service environment. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience in building customer relationships and achieving positive CSAT feedback. Be ready to share specific examples that highlight your ability to enhance customer satisfaction and drive performance.
✨Tip Number 4
Showcase your leadership skills by discussing any past experiences where you inspired a team or implemented process improvements. This will align well with the responsibilities of maximising operational performance and driving team success.
We think you need these skills to ace Service Delivery Expert
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Service Delivery Expert position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in field service environments, customer engagement, and any positive feedback you've received regarding customer satisfaction. Use specific examples to demonstrate your success in similar roles.
Showcase Your Skills: Make sure to mention your knowledge of Schneider Electric products and software solutions, as well as your ability to build strong customer relationships. Highlight any relevant qualifications or training that support your application.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention how you can contribute to the team’s goals and the importance of safety and customer satisfaction in your work.
How to prepare for a job interview at Schneider Electric Norge AS
✨Showcase Your Customer Service Skills
As a Service Delivery Expert, you'll need to demonstrate your ability to build strong customer relationships. Prepare examples of how you've successfully engaged with clients in the past and improved their satisfaction ratings.
✨Understand Schneider Electric's Products
Familiarise yourself with Schneider Electric's products and software solutions. Being knowledgeable about their offerings will not only impress the interviewers but also show your commitment to the role.
✨Emphasise Safety and Compliance
Safety is a top priority in this role. Be ready to discuss your experience with HSE policies and how you've ensured compliance in previous positions. Highlight any initiatives you've led to improve safety standards.
✨Demonstrate Leadership and Team Collaboration
You'll be leading a team of engineers, so it's crucial to showcase your leadership skills. Share instances where you've inspired a team or driven performance improvements, and explain how you foster collaboration among team members.
