Workplace Experience Ambassador

Job Summary

The Workplace Experience Ambassador is responsible for delivering exceptional client and guest experiences across the company’s portfolio. This role involves providing a seamless, professional, and welcoming service to all building users, ensuring their needs are anticipated and exceeded.

Key Responsibilities

Security and Safety Enhancement

1. Conduct regular building security and safety checks, reporting hazards or anomalies.
2. Ensure compliance with Health and Safety and environmental procedures.
3. Report faults and issues through our CAFM systems to resolution and be the point of contact for PPM activities, ensuring contractors are registered and contractor POWR conducted/issued.
4. Perform first aider/fire marshal duties.
5. Maintain up-to-date training on emergency response protocols and assist in drills as needed.
6. Act as site security coordinator to issue badge access as per the Global Badge Access policy.

Enhanced Client and Guest Engagement

1. Provide exceptional customer service to site residents and guests, acting as a single point of contact for all enquiries.
2. Own and take responsibility for a floor, ensuring world-class customer service. Assist with VIP visits by coordinating special services, security protocols, and hospitality arrangements.
3. Greet and welcome guests courteously, anticipating their needs and exceeding expectations.
4. Efficiently manage guest registration, host notification, and issue passes in accordance with site security procedures.
5. Maintain a presence in the lobby area, ensuring positive interactions with building users.
6. Onboard Ambassadors conducting orientation tours for new starters.
7. Monitor and respond to emails in a timely and professional manner.
8. Assist guests with luggage and ensure the visual standards of reception and meeting room areas.
9. Provide general information on the local area, directions, and travel updates.

Operational and Administrative Support

1. Administer bookings for meeting rooms.
2. Conduct daily meeting room checks and support with meeting room setups.
3. Replenish front of house refreshments, and coordinate room and hospitality bookings.
4. Undertake general team administration duties and support QHSE activities.
5. Raise POs for sundries items: Stationary & kitchen consumables from our preferred list of items, coffee vending supplies.
6. Collect and distribute office post & deliveries as required.
7. Keep kitchen area tidy and clean throughout the day, including loading/unloading of dishwasher.
8. Maintain inventory control of office supplies, ensuring timely ordering and replenishment.
9. Support facility access control management by maintaining accurate records of visitor and resident logs.
10. Assist with monthly and quarterly facility audits to ensure operational efficiency.
11. Carry out reasonable requests from management.

Technology and Digital Support

1. Assist with Audio Visual Equipment setup and monitor Multi-Functional Devices.
2. Troubleshoot and provide first-line support for common IT issues in meeting rooms and collaborative spaces.
3. Ensure digital signage systems are updated with accurate and relevant content.

Sustainability and Wellness

1. Promote and coordinate sustainability initiatives, such as recycling programs and energy-saving campaigns.
2. Support wellness programs, including ergonomic assessments and mindfulness sessions.

Event and Community Coordination

1. Plan and execute small-scale social events, networking sessions, and engagement activities.
2. Manage event logistics, from setup to breakdown, ensuring a smooth guest experience.
3. Coordinate building events and health & wellbeing initiatives, communicating through appropriate tools.
4. Serve as a liaison between building users and management to gather and act on feedback for continuous service improvement.

Qualifications

1. Proven customer service, security, or hospitality-related experience.
2. Strong organisational and communication skills.
3. Proven track record in delivering outstanding customer service in a corporate environment.
4. Ability to multi-task, prioritise, and ensure consistent guest experiences.
5. Working knowledge of Microsoft Office suite and relevant IT systems.
6. Ability to perform minimal physical activity such as carrying small packages.

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