At a Glance
- Tasks: Lead and develop a team of Field Service Engineers to deliver top-notch service.
- Company: Join Schneider Electric, a global leader in sustainability and innovation.
- Benefits: Enjoy competitive salary, bonuses, 28 days leave, and health support.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make an impact by leading a dynamic team and enhancing customer satisfaction.
- Qualifications: Experience in field service management and strong people skills required.
The predicted salary is between 45000 - 55000 £ per year.
We are looking for a Field Service Manager to lead a team of experienced Field Service Engineers and drive operational performance across the region. You will take responsibility for the day-to-day performance, development and engagement of your team, ensuring our engineers are deployed effectively, work safely and consistently deliver a high-quality service to our customers. Working closely with the Field Service Operations Manager and wider service delivery teams, you will focus on people leadership, customer satisfaction, operational efficiency and profitable growth.
What will you do?
- Lead, coach and develop a team of experienced Field Service Engineers, creating a high-performing and engaged team.
- Support the Field Service Operations Manager in building strong relationships with key customers.
- Monitor customer satisfaction feedback and identify opportunities to improve service quality and team performance.
- Monitor operational KPIs and take action to improve performance, productivity and efficiency.
- Work closely with service delivery teams to ensure engineers are effectively deployed and customer commitments are met.
- Maintain visibility of the skills and capabilities within your team, identifying development and training requirements.
- Support career development and succession planning across the engineering team.
- Lead the adoption of field service processes, systems and continuous improvement initiatives.
- Manage team variable costs and support the delivery of profitable service operations.
- Ensure health and safety remains the team's highest priority, driving adherence to company HSE policies, safe working practices and site requirements.
- Carry out HSE audits at customer sites and support the team with safety briefings, risk assessments and reporting.
- Coordinate out-of-hours engineering coverage across the region and provide management support when required.
- Act as the first point of management escalation for operational and technical issues encountered by the engineering team.
- Work with delivery teams to identify and manage variations between planned and actual engineering hours.
- Encourage the team to identify additional customer needs and service opportunities, supporting lead generation and sales growth.
- Work with approved subcontractors where required to address skills gaps or provide additional engineering capacity.
What are we looking for?
- You will have previous experience within a field service, engineering service or similar customer-facing technical environment, combined with proven experience leading and developing people.
- A relevant engineering or electrical qualification, or equivalent industry experience.
- Strong people-management, coaching and development skills.
- Experience managing operational performance and working with KPIs.
- A strong customer focus and experience building productive customer relationships.
- Good analytical and problem-solving skills.
- Confidence communicating with and influencing stakeholders at different levels.
- The ability to manage competing priorities within a busy operational environment.
- Strong written and verbal English.
- A full driving licence.
What we offer you:
- Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.
We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: "We see you. We value you". It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviours are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
Become an IMPACT Maker with Schneider Electric.
Field Service Manager in Ledston employer: Schneider Electric Corp
Schneider Electric Corp is an attractive employer due to its commitment to sustainability and innovation. The company provides employees with flexible work arrangements and opportunities for professional development within a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Manager in Ledston
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Schneider Electric Corp as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Schneider Electric Corp and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Schneider Electric Corp’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Manager in Ledston
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Schneider Electric Corp, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Schneider Electric Corp, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Schneider Electric Corp.
How to prepare for a job interview at Schneider Electric Corp
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Schneider Electric Corp offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Schneider Electric Corp but also helps you get a feel for whether you’d thrive in that environment.
