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- Tasks: Design and optimise customer engagement campaigns using Braze to drive measurable impact.
- Company: Join SCHMACK, a forward-thinking agency focused on innovative CRM solutions.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Why this job: Make a real difference in client engagement while mastering cutting-edge CRM tools.
- Qualifications: 2+ years of experience with Braze and campaign management required.
- Other info: Diverse team culture that values unique perspectives and ideas.
The predicted salary is between 32000 - 42000 £ per year.
As a CRM Specialist at SCHMACK, you will leverage your expertise in Braze to design, implement, and optimise customer engagement campaigns that deliver measurable impact. You will play a pivotal role in identifying growth opportunities for our clients, providing strategic and technical guidance, and delivering tailored solutions. Your ability to harness Braze's robust functionality will be instrumental in helping clients achieve their customer engagement goals.
Key Responsibilities
- Define and implement CRM strategies and automation roadmaps aligned with client objectives.
- Design and configure scalable Braze solutions, ensuring seamless integration with client ecosystems.
- Extensive experience with a variety of Braze tools, including but not limited to Canvases, Connected Content and Currents.
- Execute and optimise multi-channel campaigns across email, push notifications, SMS, and in‐app messaging.
- Implement A/B testing, control groups, and campaign personalisation using Liquid and Braze AI tools.
- Define and implement segmentation for personalised marketing.
- Analyse campaign performance data and generate actionable insights.
- Troubleshoot technical issues and provide guidance on Braze best practices.
- Lead client projects and manage timelines to ensure successful delivery.
- Stay informed on industry trends and recommend innovative approaches to enhance engagement.
Required Skills and Qualifications
- 2+ years' experience in Braze configuration and campaign management.
- 2+ years working in an agency or consulting firm.
- Extensive knowledge of Braze features, including Canvas, Campaigns, Currents, Segments, and Liquid.
Preferred Skills and Qualifications
- Bachelor's degree or equivalent.
- Proficiency in Liquid and data visualisation tools.
- Experience with additional partner platforms, such as Amplitude or Mixpanel.
- Knowledge of data integration strategies, including REST APIs, webhooks, and ETL processes.
- Familiarity with CDPs or Data Cloud solutions is advantageous.
We believe in diversity and that different people and backgrounds bring different perspectives; perspectives that are imperative when working with CX/CRM.
CRM Specialist - Braze in London employer: SCHMACK | Growth Agency ?
Contact Detail:
SCHMACK | Growth Agency ? Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Specialist - Braze in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work with Braze. Attend events or webinars where you can meet potential employers and show off your passion for CRM.
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your experience with Braze tools. Include examples of campaigns you've designed or optimised, and be ready to discuss the impact they had.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of Braze features. Be ready to talk about how you've used Canvases, Segments, and Liquid in past projects. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace CRM Specialist - Braze in London
Some tips for your application 🫡
Show Off Your Braze Skills: Make sure to highlight your experience with Braze in your application. We want to see how you've used its features like Canvases and Campaigns to drive customer engagement. Don’t hold back on the details!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. We love seeing how your past experiences align with our needs, especially in CRM strategies and campaign management. It shows us you’re genuinely interested!
Quantify Your Achievements: Whenever possible, use numbers to showcase your impact in previous roles. Whether it’s increased engagement rates or successful campaign metrics, we want to see the measurable results of your work!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SCHMACK | Growth Agency ?
✨Know Your Braze Inside Out
Make sure you brush up on your Braze knowledge before the interview. Familiarise yourself with all the tools mentioned in the job description, like Canvases and Liquid. Being able to discuss specific features and how you've used them in past campaigns will show that you're not just a fan of the platform but a true expert.
✨Showcase Your Campaign Successes
Prepare to share examples of successful campaigns you've managed. Highlight the strategies you implemented, the challenges you faced, and the measurable outcomes. This will demonstrate your ability to deliver results and your understanding of what makes a campaign effective.
✨Be Ready for Technical Questions
Since the role involves troubleshooting and technical guidance, expect some technical questions during the interview. Brush up on data integration strategies and be prepared to discuss how you've solved technical issues in the past. This will show that you can handle the technical demands of the role.
✨Stay Current with Industry Trends
Research the latest trends in CRM and customer engagement. Be ready to discuss innovative approaches you've seen or implemented. This shows that you're proactive and passionate about the field, which is something any company would value in a candidate.
