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- Tasks: Lead the night team, ensuring guest satisfaction and smooth operations.
- Company: Join SCHLOSS Roxburghe, a prestigious hotel known for exceptional service.
- Benefits: Enjoy a permanent role with 4 days on, 3 days off and competitive pay.
- Why this job: Perfect for those who thrive in dynamic environments and love hospitality.
- Qualifications: Must have supervisory experience and a full UK driver’s licence.
- Other info: Ideal for night owls looking to make a difference while working.
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking to recruit for an experienced Night Manager to join the Front Office team at SCHLOSS Roxburghe. This is a permanent, full-time position, working 40 hours per week, 10 hour shifts, 4 days on and 3 days off.
The Night Manager is responsible for the day-to-day running of Nights; to ensure the smooth operation of services is always provided and create an exceptional experience for our guests.
Your Key Responsibilities
- Takes responsibility for the hotel, guests and the staff present during the night, assuming the role of Manager on Duty
- Conducts regular security walk arounds of the building and is responsible for the security and peace of the hotel and guests
- Ensuring EOD Process is run at an appropriate time, and all relevant preparatory work is done
- Is the contact person for all problems and guest complaints during the night and ensures an effective solution for the guest
- In an emergency situation or fire alarm activation, assumes the appropriate responsibilities and follows the Fire procedure and Health and Safety protocols at all times
- Monitors the incoming phone and email correspondence during the night
- Responsible for the correct management of a checklist as well as the timely execution of wake-up calls and ordered daily newspapers
- Prepare for the day ahead, ensure that all FOH areas are set by 6am and ready for guests
- Documents and communicates all noteworthy events of the night in handover
- Ensure the Daily Info Sheets are correct and sent out at a relevant time
- Accepts sick leave calls within the night service for all departments of the house, forwards it to the appropriate places
- Represent the management in their absence during the night
- Responsible for light daily cleaning of some public areas
- Recognise that operations must run 24 hours, 7 days a week, without interruption
- High level of confidentiality and discretion towards guests and colleagues to be maintained at all time
- Supervise tasks of Night Guest Services Host and Night Cleaners
Your Knowledge & Capabilities
- You are an excellent communicator, both verbal and written, with the ability to communicate effectively with people at all levels
- You are confident with problem solving and complaint handling
- You are detail-oriented, accurate data entry and strong computer skill
- You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships
Proven Experience/Qualifications
- Previous supervisory or management experience essential
- Minimum of 2 years’ experience in guest facing role desirable
- Experience in the hospitality industry, preferably in a comparable position or industry
- Full, clean UK driver’s licence is essential
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management
Industries
- Hospitality
Base pay range
The pay range is provided by SCHLOSS Roxburghe. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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Night Manager employer: SCHLOSS Roxburghe
Contact Detail:
SCHLOSS Roxburghe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Night Manager at SCHLOSS Roxburghe. Understanding the nuances of managing night operations, guest relations, and security protocols will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees in the hospitality industry, especially those who have worked night shifts. They can provide valuable insights into the role and may even refer you internally, which can significantly boost your chances.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've handled guest complaints or emergencies in previous roles. This will show that you're ready to take on the challenges of being a Night Manager.
✨Tip Number 4
Research the hotel’s values and customer service philosophy. Tailoring your approach to align with their standards will not only impress during the interview but also show your genuine interest in becoming part of their team.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and management. Emphasise any supervisory roles you've held and specific skills that align with the Night Manager position, such as problem-solving and communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your previous experience in guest-facing roles and how it has prepared you for the responsibilities of a Night Manager.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as attention to detail, ability to handle complaints, and strong communication skills. Provide examples from your past experiences to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at SCHLOSS Roxburghe
✨Showcase Your Leadership Skills
As a Night Manager, you'll be responsible for overseeing the hotel during night shifts. Be prepared to discuss your previous supervisory or management experience, highlighting specific situations where you successfully led a team or resolved conflicts.
✨Demonstrate Problem-Solving Abilities
The role requires effective handling of guest complaints and emergencies. Think of examples from your past experiences where you effectively solved problems or handled difficult situations, and be ready to share these during the interview.
✨Emphasise Communication Skills
Excellent communication is key in this role. Prepare to discuss how you communicate with guests and staff, especially in high-pressure situations. Consider sharing instances where your communication skills made a positive impact.
✨Highlight Attention to Detail
As a Night Manager, attention to detail is crucial for ensuring smooth operations. Be ready to talk about how you manage tasks like checklists, data entry, and preparing for the next day, showcasing your organisational skills.
