Guest Experience Leader - Luxury Hotel Front Office in Kelso

A premier hotel in Scotland is seeking an experienced Duty Manager to join the Front Office team. This full-time role involves leading the guest experience, managing team performance, and ensuring a warm welcome for all guests. Responsibilities include handling complaints, training staff, and collaborating effectively with other departments. The ideal candidate will have supervisory experience, excellent communication skills, and a passion for outstanding customer service. Benefits include holiday entitlement, discounts, and access to well-being resources. #J-18808-Ljbffr