Service Supervisor

We are looking for a Service Manager (Days) to ensure our customers' satisfaction by meeting objectives, through effective management of resources (engineers), improvements in service delivery of planned, preventative maintenance, ready supply of materials/parts and timely communication. This role is based in the Transport Branch of Schindler, office at Northfleet, Kent with frequent site visits in London to meet our engineers and clients.

Responsibilities

• Establishing and promoting a safe working environment for engineers and customers.
• Establishing and maintaining a close professional working relationship with the customers.
• Leading, managing and motivating a team of field employees.
• Prioritising labour planning and engaging the services of Sub‑contractors, as necessary, to ensure that there are sufficient employees to efficiently carry out the work to the required quality, cost effectively, whilst meeting contractual obligations.
• To resolve any operational issues that arise by formulating and implementing an action plan.
• Ensuring that the team are aware of and follow company policies.
• Attending client meetings: regular monthly period meeting; weekly meetings to discuss callouts and agree actions to be carried out, including Day engineers, as appropriate; and ad hoc meetings to discuss specific issues.
• There will be a requirement for travel into London to meet the engineers and customers on a regular basis.
• Providing reports to the customers on key performance indicators on a period by period basis.
• Compile a maintenance schedule (working with the admin team on scheduling) to ensure that all contractual obligations are met regarding planned preventative maintenances, joint inspections and other requirements.
• Ad‑hoc reporting following customer and client requests and analysis of results.
• Holding regular team meetings to provide a company business status update and departmental update, communicate company initiatives and new policies.
• Coach individuals on an ongoing basis and identify training & development needs where appropriate; as well as rewarding success and providing support to those who are not performing to the required standard.

Qualifications

• A service engineering background with previous experience in managing a group of engineers is beneficial.
• Knowledge of how Transport Departments and public sector transport/infrastructure organisations operate.
• Commercially as well as quality and health and safety aware, and recognise the need to control costs.
• Demonstrable planning and organisation skills.
• Customer focused and driven to provide the customer with a timely response.
• Excellent communication skills.
• Results focussed with an ability to analyse and solve problems and manage a heavy workload/work under pressure.
• Good interpersonal skills and an ability to build relationships with employees and customers.
• Good motivational and leadership skills.
• Flexible approach.
• Good IT Skills: Microsoft Office, Excel, Word, Customer Maximo portal, SAP and Fieldlink.

Benefits

• Competitive salary.
• Discretional bonus scheme.
• Company car or allowance.
• 25 days' holiday plus bank holidays, and an annual paid volunteering day.
• Pension scheme with 6% company contribution.
• Comprehensive life assurance.
• Enhanced family leave.
• Private medical cover with a trusted provider, plus 24/7 virtual GP access.
• Employee Assistance Programme offering confidential support.
• Free eye tests and eyewear discounts.
• Access to a range of employee benefits, including Tech and Cycle to Work schemes, plus exclusive retailer discounts.

EEO Statement

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.