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- Tasks: Join our team as a Service Administrator, handling calls, invoicing, and supporting engineers.
- Company: Schindler enhances urban life with innovative elevators and escalators since 1874.
- Benefits: Enjoy a full-time role with a supportive team and opportunities for growth.
- Why this job: Make a real impact on community accessibility while developing your skills in a dynamic environment.
- Qualifications: Previous admin experience is a plus; strong organisation and IT skills are essential.
- Other info: This is a fixed-term contract role based in Northfleet, working Monday to Friday.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting for a Service Administrator to join the Team on a Fixed Term Contract basis based at our Northfleet Office. The successful candidate will provide administrative duties as part of the Service Department Team including answering the phone, typing correspondence, invoicing, sending & processing emails and updating in-house systems as well as customer portals. Work closely with field engineers and plan work and technical diary. Liaise with people across all areas within the business both internally and externally. They will also ensure processes are followed correctly and support the Key Accounts Department. This is a full time role working Mon-Fri.
Duties & Responsibilities:
- Maintenance of files, assisting with worksheets, schedules, and other service-related documents
- Preparing and sending reports to the customer
- Keeping the in-house system up to date
- Updating customer service portals to ensure we adhere to KPIs & SLAs
- Demonstrating customer service, taking calls & emails, dealing with enquiries & taking detailed messages
- Preparing and sending accurate sales invoices
- Communicating professionally with all people and departments both externally and internally
- Logging & processing callouts and checking with engineers to ensure completion
- Process regional engineer timesheets and plan engineer work and route coordination
- Plan engineer diaries ensuring completion of maintenance and reactive jobs productively and efficiently and ensuring all jobs are covered
- To be able to prioritise workload and identify priority works
Candidate Requirements:
- Previous experience in a similar role is desirable and a flexible approach to work
- Highly organised, proactive with the ability to work as a Team as well as on own initiative
- Good planning and time management skills
- Able to resolve conflicting demands to ensure good customer service
- IT literate with good knowledge of MS Office
- Able to prioritise own workload effectively
- Working with minimal supervision and utilising initiative
- Commitment to deliver business support accurately, under pressure and to tight timescales
- Reliable, organised, and diligent, with an excellent telephone manner
Service Administrator-Fixed Term Contract in Gravesend employer: Schindler Limited
Contact Detail:
Schindler Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator-Fixed Term Contract in Gravesend
✨Tip Number 1
Familiarise yourself with the elevator and escalator industry. Understanding the basics of how these systems work and their importance in urban life can give you an edge during interviews, showing your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Schindler. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Brush up on your customer service skills. Since the role involves liaising with customers and handling enquiries, demonstrating your ability to communicate effectively and resolve issues will be crucial in making a positive impression.
✨Tip Number 4
Prepare for potential scenario-based questions in the interview. Think about how you would handle conflicting demands or prioritise tasks, as these are key aspects of the Service Administrator role that the interviewers will likely focus on.
We think you need these skills to ace Service Administrator-Fixed Term Contract in Gravesend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Service Administrator role. Focus on administrative duties, customer service skills, and any experience with invoicing or managing schedules.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your organisational skills, ability to work under pressure, and how your previous experience makes you a great fit for the team.
Showcase Your IT Skills: Since the role requires good knowledge of MS Office, mention any specific software you are proficient in. If you have experience with customer service portals or in-house systems, be sure to include that as well.
Highlight Teamwork and Initiative: In your application, emphasise your ability to work both independently and as part of a team. Provide examples of how you've successfully managed conflicting demands and prioritised tasks in previous roles.
How to prepare for a job interview at Schindler Limited
✨Showcase Your Organisational Skills
As a Service Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or prioritised workloads effectively. This will demonstrate your ability to handle the demands of the role.
✨Demonstrate Customer Service Excellence
Since the role involves liaising with customers and handling enquiries, be ready to discuss how you've provided excellent customer service in previous positions. Share specific instances where you resolved conflicts or went above and beyond for a customer.
✨Familiarise Yourself with Relevant Software
The job requires proficiency in MS Office and possibly other in-house systems. Brush up on your skills with these tools before the interview. If you have experience with similar software, be sure to mention it during your conversation.
✨Prepare Questions for Your Interviewers
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the team dynamics, the challenges they face, or how success is measured in the Service Department. This will also help you gauge if the company is the right fit for you.
