Service Administrator- Fixed Term Contract in Warrington

Location: Warrington, England, United Kingdom

Join Rubax Lifts Limited, one of the UK’s largest independent lift companies, proudly providing expert lift engineering services and tailored solutions nationwide since 1980. With strategically located offices and a team of highly skilled engineers available 24/7, we’re dedicated to delivering exceptional service and building lasting relationships with our customers. At Rubax, we value customer engagement and strive to fully understand and meet individual requirements by offering high-quality, cost-effective solutions. Committed to continuous improvement, we invest in our people, processes, and technology to ensure the highest standards of customer satisfaction.

We are looking for a Service Administrator (Fixed Term Contract) to provide administrative duties as part of the Service Department Team including:

• Answering the phone, typing correspondence, invoicing, sending & processing emails and updating in-house systems as well as customer portals.
• Working closely with field engineers and planning work and technical diary.
• Liaising with people across all areas within the business both internally and externally.
• Ensuring processes are followed correctly and supporting the Key Accounts Department.

Your main responsibilities include:

• Maintenance of files, assisting with worksheets, schedules, and other service-related documents.
• Preparing and sending reports to the customer.
• Keeping the in-house system up to date.
• Updating customer service portals to ensure we adhere to KPIs & SLAs.
• Demonstrating customer service, taking calls & emails, dealing with enquiries & taking detailed messages.
• Preparing and sending accurate sales invoices.
• Communicating professionally with all people and departments both externally and internally.
• Logging & processing callouts and checking with engineers to ensure completion.
• Processing regional engineer timesheets and planning engineer work and route coordination.
• Planning engineer diary ensuring completion of maintenance and reactive jobs productively and efficiently.
• Prioritising workload and identifying priority works.

What you bring:

• Previous experience in a similar role is desirable and a flexible approach to work.
• Highly organised, proactive with the ability to work as a Team as well as on own initiative.
• Good planning and time management skills.
• Able to resolve conflicting demands to ensure good customer service.
• IT literate with good knowledge of MS Office.
• Able to prioritise own workload effectively.
• Working with minimal supervision and utilising initiative.
• Commitment to deliver business support accurately, under pressure and to tight timescales.
• Reliable, organised, and diligent, with an excellent telephone manner.

What’s in it for you?

• Company car or allowance (for eligible roles).
• Pension scheme with 5% company contribution.
• Private medical cover with a trusted provider, plus 24/7 virtual GP access.
• Free eye tests and eyewear discounts.

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow. At Rubax we value inclusion and diversity and practise equity to create equal opportunities for all and we endeavour to ensure that all qualified applicants will receive consideration for employment.