At a Glance
- Tasks: Manage key accounts, prepare reports, and ensure top-notch customer service.
- Company: Join Rubax Lifts, a leading independent lift company in the UK.
- Benefits: Enjoy competitive salary, 25 days holiday, and private medical cover.
- Other info: Diverse culture with opportunities for personal and professional growth.
- Why this job: Be part of a purpose-driven team shaping the future of lift services.
- Qualifications: Administrative experience and proficiency in MS Office required.
The predicted salary is between 25000 - 30000 £ per year.
Location: Warrington, England, United Kingdom
Join Rubax Lifts Limited, one of the UK’s largest independent lift companies, proudly providing expert lift engineering services and tailored solutions nationwide since 1980. With strategically located offices and a team of highly skilled engineers available 24/7, 365 days a year, we’re dedicated to delivering exceptional service and building lasting relationships with our customers. At Rubax, we value customer engagement and strive to fully understand and meet individual requirements by offering high-quality, cost-effective solutions. Committed to continuous improvement, we invest in our people, processes, and technology to ensure the highest standards of customer satisfaction. Be part of a company that supports innovation, prioritises quality, and puts its customers at the heart of everything we do.
Your main responsibilities:
- Preparing documentation, and producing reports for meetings
- Prepare for and attend key account management meetings when required
- Take and screen calls, enquiries and requests, and handle appropriately
- Deal with incoming email and correspondence on behalf of management efficiently and professionally
- Keep the clients up‑to‑date with all issues regarding their contract and follow up on any requests
- Respond to clients' needs promptly and be the first point of call ensuring customer service is paramount
- Maintenance of files, assisting with worksheets, schedules, and other service related documents
- General administrative duties – including typing correspondence, dictation, record keeping etc.
- Keeping the in-house system up to date and updating customer service portals to ensure we adhere to KPIs & SLAs
- Producing client invoice applications and preparing and sending accurate sales invoices
- Communicating professionally with all people and departments both externally and internally
- Logging & processing call‑outs/maintenance and liaising with engineers to ensure completion
What you bring:
- Proven administrative experience in a similar role is essential
- Proficient use of MS Office Systems (Excel, Word & PowerPoint)
- High attention to detail, strong organisational skills and the ability to multi‑task
- Ability to work under pressure to demanding deadlines without compromising on accuracy
- Experience of dealing directly with internal and external clients
- Relationship building skills (internal and external) and be a team player
- Highly organised, proactive with the ability to work as a Team as well as on own initiative
- Good planning and time management skills
- Able to resolve conflicting demands to ensure good customer service
- Working with minimal supervision and utilising initiative
What’s in it for you?
- Join our purpose‑driven organization. Help shape an industry in which two billion people rely on our products and services every day.
- Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
- Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.
- Competitive salary with a discretionary annual bonus
- 25 days’ holiday plus bank holidays, and an annual paid volunteering day
- Pension scheme with 5% company contribution
- Private medical cover with a trusted provider, plus 24/7 virtual GP access
- Employee Assistance Programme offering confidential support
- Free eye tests and eyewear discounts
Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow. Are you ready to embark on a new journey? Join #TeamRubax!
At Rubax we value inclusion and diversity and practice equity to create equal opportunities for all and we endeavour to ensure that all qualified applicants will receive consideration for employment.
Key Accounts Admin in Warrington employer: Schindler Group
Rubax Lifts Limited is an exceptional employer located in Warrington, England, offering a dynamic work environment that prioritises innovation and quality. With a strong commitment to employee development, competitive benefits including a generous holiday allowance, private medical cover, and a culture that celebrates diversity, Rubax fosters a supportive atmosphere where every team member can thrive. Join us to be part of a purpose-driven organisation that values your contributions and helps shape the future of lift engineering services.
StudySmarter Expert Advice🤫
We think this is how you could land Key Accounts Admin in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Schindler Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Schindler Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Key Accounts Admin in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Schindler Group:Your cover letter is your chance to shine! Tell us why you want to work at Schindler Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Schindler Group!
How to prepare for a job interview at Schindler Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
