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- Tasks: Provide admin support, manage schedules, and liaise with engineers in a dynamic team environment.
- Company: Join Schindler Group, enhancing urban life through innovative transport solutions since 1874.
- Benefits: Enjoy a supportive culture, career development opportunities, and a chance to make a real impact.
- Why this job: Be part of a purpose-driven team that values diversity and innovation while shaping sustainable cities.
- Qualifications: Previous admin experience preferred; strong organisation, IT skills, and a proactive attitude are essential.
- Other info: Full-time role, Monday to Friday, based at our Northfleet Office.
The predicted salary is between 24000 - 36000 £ per year.
Location: Ash, England, United Kingdom
We Elevate... Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.
We are currently recruiting for a Service Administrator to join the Team on a Fixed Term Contract basis based at our Northfleet Office. The successful candidate will provide administrative duties as part of the Service Department Team including answering the phone, typing correspondence, invoicing, sending & processing emails and updating in-house systems as well as customer portals. Work closely with field engineers and plan work and technical diary. Liaise with people across all areas within the business both internally and externally. They will also ensure processes are followed correctly and support the Key Accounts Department. This is a full time role working Mon-Fri.
Duties & Responsibilities:
- Maintenance of files, assisting with worksheets, schedules, and other service-related documents
- Preparing and sending reports to the customer
- Keeping the in-house system up to date
- Updating customer service portals to ensure we adhere to KPIs & SLAs
- Demonstrating customer service, taking calls & emails, dealing with enquiries & taking detailed messages
- Preparing and sending accurate sales invoices
- Communicating professionally with all people and departments both externally and internally
- Logging & processing callouts and checking with engineers to ensure completion
- Process regional engineer timesheets and plan engineer work and route coordination
- Plan engineer diaries ensuring completion of maintenance and reactive jobs productively and efficiently and ensuring all jobs are covered
- To be able to prioritise workload and identify priority works
Candidate Requirements:
- Previous experience in a similar role is desirable and a flexible approach to work
- Highly organised, proactive with the ability to work as a Team as well as on own initiative
- Good planning and time management skills
- Able to resolve conflicting demands to ensure good customer service
- IT literate with good knowledge of MS Office
- Able to prioritise own workload effectively
- Working with minimal supervision and utilising initiative
- Commitment to deliver business support accurately, under pressure and to tight timescales
- Reliable, organised, and diligent, with an excellent telephone manner
What’s in it for you?
Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day. Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career. Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.
Are you ready to embark on a new journey? Join #TeamSchindler!
Service Administrator-Fixed Term Contract Job Details | Schindler Group employer: Schindler Group
Contact Detail:
Schindler Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator-Fixed Term Contract Job Details | Schindler Group
✨Tip Number 1
Familiarise yourself with the Schindler Group's products and services. Understanding their elevators, escalators, and moving walks will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Highlight your organisational skills during any discussions. Since the role requires managing schedules and prioritising workloads, be ready to share examples of how you've successfully handled similar tasks in the past.
✨Tip Number 3
Demonstrate your customer service experience. The role involves liaising with customers and handling enquiries, so be prepared to discuss how you've effectively managed customer interactions in previous positions.
✨Tip Number 4
Network with current or former employees of Schindler Group if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Service Administrator-Fixed Term Contract Job Details | Schindler Group
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Service Administrator position. Tailor your application to highlight relevant experience and skills that match what Schindler Group is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in administrative roles. Emphasise your organisational skills, IT literacy, and ability to manage workloads effectively, as these are key for this position.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past work that demonstrate your ability to handle customer service inquiries, manage schedules, and work collaboratively with teams.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Service Administrator role.
How to prepare for a job interview at Schindler Group
✨Know the Company
Before your interview, take some time to research Schindler Group. Understand their values, mission, and the products they offer. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Demonstrate Your Organisational Skills
As a Service Administrator, you'll need to be highly organised. Be prepared to discuss specific examples from your past experience where you've successfully managed multiple tasks or prioritised workloads effectively. This will demonstrate your ability to handle the demands of the role.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and concise communication. You might be asked about how you handle customer inquiries or liaise with different departments, so have examples ready that highlight your professional telephone manner and email etiquette.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as a Service Administrator and how you would address them. This could include managing conflicting priorities or ensuring customer satisfaction under pressure.
