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- Tasks: Conduct customer surveys and analyse feedback to improve service quality.
- Company: Join Schindler Group, a leader in urban mobility solutions since 1874.
- Benefits: Enjoy competitive salary, generous holidays, bonuses, and private healthcare.
- Why this job: Make a real impact on community accessibility and sustainability while developing your skills.
- Qualifications: Self-starter with excellent customer service and analytical skills; experience in PowerPoint and Excel required.
- Other info: Part-time role, 3 days a week, based in Coventry.
The predicted salary is between 36000 - 60000 £ per year.
Location: Coventry,England,United Kingdom
Job ID:80948
We Elevate… Quality of urban life
Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhancesquality of life for communities, and contribute to making places moreaccessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respectboth among colleagues and for the world around us. By joining us, you don’tjust become part of our success story; you help shape the future and continueour rich legacy that started back in 1874.
Join us as a
Customer Survey Liaison Officer
We are recruiting for a Customer Survey Liaison Officerto join our Team based in our Coventry Office on a part time basis, 3 days a week. The successful candidate will be responsible for gauging customer perception of Schindler’s performance through survey and to provide management information in a timely fashion that will help the business proactively protect the portfolio, improve performance in EI, NI, MOD and Repairs and grow the business. The information collected will supply the business with root cause analysis and metrics, through NPS studies to improve, Quality, Compliance and Customer Satisfaction in accordance with the Customer Excellence Programme. This is a full time and permanent role.
What you\’ll be doing:
- Conducting in excess of 4000 customer telephone surveys pa
- Administrating Schindler SAP based CSS process
- Administrating Customer Complaints Database
- Analysing the root cause of customer responses / complaints
- Generating reports on a weekly basis to all levels of business
- Assisting with the development & delivery of CSS induction training to FO
- Maintaining and improving process & associated documentation
- Analysing NPS information to improve Quality, in accordance with the Customer Excellence Programme
- Any ad-hoc projects / duties as defined by your line manager.
- Working in accordance with established Company Occupational Health and Safety policies and procedures to ensure compliance with current UK legal requirements and Schindler Group safety requirements
- Complying with Company Health & Safety requirements and set a personal example of safe behaviour
- Contributing to the Company safety objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to Schindler Ltd occupational health and safety management system
What we\’re looking for:
- A Self starter with a collaborative approach
- Customer survey expert
- Excellent telephone/Customer service skills
- Analytical and reporting skills
- Training delivery experience desirable
- PowerPoint and Excel experience essential
- SAP experience preferable
Why work for us:
- Competitive base salary
- Generous Holiday allowance
- Annual Company performance related bonus
- Competitive Pension
- Single Option Private Healthcare
- Discounts & Benefits Scheme
What’s in it for you?
- Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
- Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
- Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.
We Elevate… Your Career
Become part of our team, help us enhance quality of life and drive innovationwhile raising the bar for safety and sustainability. We value your diverse skills andperspectives as together we shape the sustainable cities of today and tomorrow.
Are you ready to embark on a new journey? Join #TeamSchindler!
Discover more on our career website .
At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.
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Customer Survey Liaison Officer Job Details | Schindler Group employer: Schindler Group
Contact Detail:
Schindler Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Survey Liaison Officer Job Details | Schindler Group
✨Tip Number 1
Familiarise yourself with Schindler's products and services. Understanding their elevators, escalators, and customer service processes will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your analytical skills, especially in relation to customer feedback and reporting. Being able to discuss how you would analyse survey data and improve customer satisfaction will set you apart from other candidates.
✨Tip Number 3
Prepare examples of your previous experience in customer service and survey administration. Be ready to share specific instances where you've successfully handled customer complaints or improved processes based on feedback.
✨Tip Number 4
Network with current or former employees of Schindler Group if possible. They can provide valuable insights into the company culture and expectations for the Customer Survey Liaison Officer role, which can help you tailor your approach.
We think you need these skills to ace Customer Survey Liaison Officer Job Details | Schindler Group
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Survey Liaison Officer position. Understand the key responsibilities and required skills, such as customer service expertise and analytical abilities.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service background, analytical skills, and any experience with telephone surveys or training delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experiences have prepared you for the responsibilities outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the role you're applying for.
How to prepare for a job interview at Schindler Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Survey Liaison Officer. Familiarise yourself with customer survey processes, root cause analysis, and how to generate insightful reports. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Analytical Skills
Since the role involves analysing customer feedback and generating reports, be prepared to discuss your analytical skills. Bring examples of how you've used data to improve customer satisfaction or resolve issues in previous roles.
✨Demonstrate Excellent Communication Skills
As this position requires conducting telephone surveys, highlight your communication skills during the interview. Practice articulating your thoughts clearly and consider how you can convey complex information simply and effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you had to handle customer complaints or improve processes, and be ready to explain your approach and the outcomes.