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For Companies At a Glance
- Tasks: Engage with customers to gather feedback and improve services.
- Company: Join Schindler, a leader in elevating urban life since 1874.
- Benefits: Enjoy performance bonuses, discounts, and a supportive work culture.
- Why this job: Make a real impact on communities while developing your skills.
- Qualifications: Self-starter with analytical skills; PowerPoint and Excel experience required.
- Other info: Be part of a diverse team shaping sustainable cities for the future.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We Elevate… Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.
Join us as a Customer Survey Liaison Officer
We are recruiting for a Customer Survey Liaison Officer to join our team based in our Coventry Office on a part time basis, 3 days a week. The successful candidate will be responsible for gauging customer perception of Schindler’s performance through survey and to provide management information in a timely fashion that will help the business proactively protect the portfolio, improve performance in EI, NI, MOD and Repairs and grow the business. The information collected will supply the business with root cause analysis and metrics, through NPS studies to improve quality, compliance and customer satisfaction in accordance with the Customer Excellence Programme.
This is a full time and permanent role.
Responsibilities
- Conducting in excess of 4000 customer telephone surveys per year
- Administering Schindler SAP-based CSS process
- Administering Customer Complaints Database
- Analyzing the root cause of customer responses/complaints
- Generating reports on a weekly basis to all levels of the business
- Assisting with the development & delivery of CSS induction training to FO
- Maintaining and improving process & associated documentation
- Analyzing NPS information to improve quality, in accordance with the Customer Excellence Programme
- Engaging in ad-hoc projects/duties as defined by the line manager
- Working in accordance with established Company Occupational Health and Safety policies and procedures to ensure compliance with current UK legal requirements and Schindler Group safety requirements
- Complying with Company Health & Safety requirements and setting a personal example of safe behaviour
- Contributing to the Company safety objectives by maintaining/monitoring current safety systems and implementing changes where applicable
What we\’re looking for
- A self-starter with a collaborative approach
- Customer survey expert
- Excellent telephone/customer service skills
- Analytical and reporting skills
- Training delivery experience desirable
- PowerPoint and Excel experience essential
- SAP experience preferable
Why work for us
- Competitive base salary
- Generous holiday allowance
- Annual company performance-related bonus
- Competitive Pension
- Single Option Private Healthcare
- Discounts & Benefits Scheme
What’s in it for you?
- Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
- Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
- Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.
We Elevate… Your Career
Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Are you ready to embark on a new journey? Join #TeamSchindler! Discover more on our career website.
We value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other, Information Technology, and Management
Industries
- Industrial Machinery Manufacturing
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Customer Survey Liaison Officer employer: Schindler Group
Contact Detail:
Schindler Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Survey Liaison Officer
✨Tip Number 1
Familiarise yourself with the Schindler Group's mission and values. Understanding their commitment to quality of urban life and sustainability will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Brush up on your analytical and reporting skills. Since the role requires these abilities, consider preparing examples from your past experiences where you've successfully used data analysis to drive decisions or improvements.
✨Tip Number 3
Get comfortable with PowerPoint and Excel, as these tools are essential for the position. You might want to create a mock presentation or report to demonstrate your proficiency and creativity in using these applications.
✨Tip Number 4
Network with current or former employees of Schindler Group. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview process.
We think you need these skills to ace Customer Survey Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Customer Survey Liaison Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your analytical and reporting skills, as well as your proficiency in PowerPoint and Excel. If you have experience with SAP, make sure to mention it, as it is preferable for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your collaborative approach and self-starter attitude. Use specific examples from your past experiences to demonstrate how you can contribute to Schindler's mission of enhancing quality of life.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Schindler Group
✨Show Your Analytical Skills
As a Customer Survey Liaison Officer, you'll need strong analytical skills. Be prepared to discuss your experience with data analysis and reporting. Bring examples of how you've used these skills in previous roles to improve customer satisfaction or drive business decisions.
✨Demonstrate Collaboration
This role requires a collaborative approach. During the interview, highlight instances where you've successfully worked in teams. Discuss how you communicate effectively with colleagues and stakeholders to achieve common goals.
✨Familiarise Yourself with PowerPoint and Excel
Since PowerPoint and Excel experience is essential for this position, make sure you're comfortable discussing your proficiency with these tools. You might be asked to present data or create reports, so be ready to showcase your skills.
✨Understand the Company’s Values
Schindler values innovation, safety, and ethical standards. Research the company’s mission and values, and think about how your personal values align with theirs. Be prepared to discuss why you want to work for them and how you can contribute to their goals.
