Credit Controller in Addlestone

We Elevate... Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us.

Join us as a Credit Controller. Your main responsibilities include:

• Managing and ensuring the company’s receivables are collected efficiently.
• Proactive engagement with other departments and direct interaction with clients to ensure the timely collection of outstanding invoices.
• Reporting to the Credit Control Team Leader and as a member of the Order to Cash Team.
• Maintaining a robust credit control system and procedure, ensuring they align with the company’s financial policy.
• Managing the collection of payments and customer accounts.
• Fostering and maintaining high-quality relationships with clients and internal stakeholders.
• Monitoring and managing client credit limits and ensuring risk is minimised.
• Regularly reporting and presenting to management on outstanding issues.
• Working closely with the sales and customer service departments to resolve outstanding queries.
• Ensuring that debts are paid in a timely manner, meeting set targets for overdue debt.
• Initiating proceedings to ensure outstanding debts are brought to a satisfactory conclusion.
• Regularly reviewing and improving the company’s credit control procedures.
• Leading effective cash collection calls with the ops leader and ops Admin.
• Providing up-to-date assessment of recurring slow/failed payers.
• Taking ownership and leading corrective actions when performance falls below agreed standards.
• Managing complex disputes and streamlining higher-level disputes to the Team Leader.
• Responsible for achieving nil unallocated cash.
• Making available bad debt write-off proposals with proven collection effort.
• Establishing, documenting and maintaining all Standard Operating Procedures for an optimized credit control operation.

What you bring:

• Significant interaction with key operational stakeholders across the business, requiring strong and clear communication (verbal and written).
• Managing third-party debt recovery agents.
• Proven work experience of 3 years+ as a Credit Controller, preferably within the engineering industry.
• Proficient use of Office 365 (Excel, Word, PowerPoint, Outlook).
• SAP experience and Power BI will be highly regarded.
• Experience in construction, services and related industries preferred.

What’s in it for you?

• Join our purpose-driven organization.
• Your development matters to us; we help you grow by offering the support you need.
• Thrive in a diverse and supportive culture.
• Competitive salary with a discretionary annual bonus.
• Company car or allowance (for eligible roles).
• 25 days’ holiday plus bank holidays, and an annual paid volunteering day.
• Pension scheme with 6% company contribution.
• Enhanced family leave.
• Private medical cover with a trusted provider, plus 24/7 virtual GP access.
• Employee Assistance Programme offering confidential support.
• Free eye tests and eyewear discounts.
• Access to a range of employee benefits, including Tech and Cycle to Work schemes, plus exclusive retailer discounts.

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all.