Field Service Engineer

A rare and exciting opportunity has arisen within Fare Collection, Scheidt & Bachmann UK Ltd, for a Field Service Engineer to join our Field Service Team. We are looking for a candidate based within the following postcode areas: CB9, CM0–CM3, CM7–CM9, CM13–CM15, CO1–CO16. This role would suit a technically capable and customer-focused engineer who enjoys working independently, resolving issues on site and delivering a professional service to customers.

The successful candidate will support Scheidt & Bachmann hardware and software solutions through installation, commissioning, technical upgrades, break-fix support and preventative maintenance activities. Working closely with customers, internal teams and other stakeholders, the Field Service Engineer will help ensure that equipment is maintained to the required standard, documentation is completed accurately and on time, and all work is carried out safely, professionally and in line with company procedures.

Key responsibilities:

• Carry out installation, commissioning, technical upgrades and site surveys as required.
• Attend break-fix and preventative maintenance tasks in line with agreed service requirements.
• Complete accurate service records, paperwork, parts documentation and service dockets in a timely manner.
• Work professionally with customers, internal teams and stakeholders to support a high-quality service experience.
• Manage the company vehicle, parts and equipment in accordance with company policies and operational requirements.
• Drive a company caddy van or similar light commercial vehicle safely, responsibly and in line with company requirements and FORS-aligned standards.
• Ensure all work is completed safely and in accordance with operational, customer and health and safety requirements.

About you: We welcome applications from candidates who can demonstrate relevant technical capability, a strong customer service approach, good attention to detail and a commitment to safe, reliable and professional service delivery. Experience in field service, electro-mechanical engineering, ticketing, fare collection or similar technical environments would be advantageous. Candidates must hold a full, clean UK driving licence and have suitable experience driving a caddy van or similar light commercial vehicle.

Fair recruitment and equal opportunities: Scheidt & Bachmann UK Ltd is committed to fair and inclusive recruitment. We welcome applications from all suitably qualified candidates and, as a Disability Confident employer, will support reasonable adjustments during the recruitment process and guarantee an interview to disabled applicants who meet the minimum criteria for the role.

Employee referral scheme: We encourage employees to refer anyone they know who may be suitable for, and interested in, this role. Under the Recruitment Referral Bonus Scheme, eligible employees may receive a referral award where a referred candidate is successfully recruited into a permanent role and completes the required conditions of the scheme. All referred candidates will be considered through the same fair and consistent recruitment process as all other applicants. Employees must ensure they have the candidate’s consent before making a referral and should contact HR for the referral form and further details.

Salary and benefits: Competitive salary, dependent on experience, plus company vehicle and other benefits in line with company policy.

Pre-employment checks: Any offer of employment may be subject to satisfactory right to work checks, references, driving licence verification, medical assessment where applicable, and any role-specific customer or security screening requirements.