Account Manager in Hollins

With more than 150 years of industry‑leading experience, the businesses of SGS & Co and SGK are uniting to form SGX—a powerful force in innovative packaging production. Building on the legacy of trusted service since 1947 and 1953, SGX will deliver the full suite of packaging graphics, plate and cylinder production, and metal deco services to brand owners, retailers, and printers—all with a focus on reducing complexity, delivering flawless in‑market execution, and leveraging global reach to drive consistency and impact at scale.

We are looking for an Account Manager to build effective relationships with entry‑to‑mid‑level client contacts; you may execute day‑to‑day account activities including the coordination of projects from estimation to completion. You will work with the broader project team to ensure deliverables are completed in an efficient manner—on time and on budget. Utilize an understanding of the Company’s and the client’s industry, business, and products to identify opportunities to sell additional solutions to meet existing client needs. You may support one or more small‑to‑medium accounts.

• Serves as the main day‑to‑day contact on current projects for clients, suppliers, external partners, and the Account team; provides timely responses to all inquiries (e.g., within one business day).
• Participate in meetings with existing clients and internal teams to identify adequate new services/offerings to meet clients’ evolving needs as required; serves as the Subject Matter Expert on processes, capacity, timelines, etc.
• Ensures high quality standards in all client deliverables.
• Effectively coordinates client‑specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub‑projects, assignment of resources, monitoring project progress, and generation of the client/project invoice.
• Translates client requests and requirements into detailed, and sometimes technical, instructions for project teams.
• Partners with the client, the Account Team, and project teams to resolve identified project issues.
• Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle to ensure that all costs are captured and charged out.
• Partners with Client Integration and the Account Team to ensure a smooth transition for new clients; attend pre‑integration and planning meetings as needed.
• Participates in cross‑functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc.
• Supports the Company’s profitability efforts by focusing on the efficient, accurate, and timely coordination of the assigned project activities.
• Supports the Account Team in its effort to increase revenue through selling additional products and services across the SGK portfolio; participates in the development of innovative proposals to capture both account growth and new business opportunities.
• Creation of monthly customer KPI packs (where applicable).

• Previous account management experience in the packaging industry (preferably flexo).
• Good knowledge of business models, objectives, financial metrics, etc. used in decision‑making.
• Good understanding of the Company’s market and business environment.
• Good understanding of printing processes, trends and techniques.
• Good problem‑solving skills; ability to identify and execute effective solutions.
• Ability to build new relationships and nurture existing relationships with internal and external clients.
• Good understanding of the assigned clients’ products and services.
• Ability to work well in a team environment and develop collaborative relationships with colleagues across the Company; willingness to work with colleagues at all levels.
• Ability to manage heavy workloads, prioritize work appropriately, and meet assigned deadlines; good organizational and analytical skills (including attention to detail).
• To provide sickness/holiday cover on other clients throughout the year.
• Good presentation and communication skills (written, verbal).