At a Glance
- Tasks: Support customers, exceed expectations, and maximise retention through proactive engagement.
- Company: Join a dynamic team in Hemel Hempstead focused on exceptional customer service.
- Benefits: Competitive salary, bonus structure, 21 days holiday, and birthday off.
- Other info: Enjoy a fun working environment with ongoing personal development opportunities.
- Why this job: Make a real impact by building lasting relationships and enhancing customer experiences.
- Qualifications: Customer service or sales experience with excellent communication skills.
The predicted salary is between 24784 - 24784 € per year.
Location: Hemel Hempstead
Salary: £24,784.50 + OTE
Hours: Monday to Friday, 9am to 5.30pm
You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunities and maximise customer retention, through office-based support.
Key Tasks:
- Support your customer base by managing and exceeding expectations.
- Identify and create opportunities that benefit your customers.
- Ensure your customer retention is as impressive as the rest of our teams and contribute to our 99.5% retention rate.
- Handle both incoming and outgoing customer sales and service calls.
- Create and manage various cases through CRM.
- Work through your call alerts, and check for signs of fraud.
- Develop product knowledge to educate customers in alternative services, e.g. Mobiles, Connectivity, VoIP.
- Document and resolve faults, or hand over more complex issues to third line support and follow up when resolved.
- Handle general billing queries.
- Understand & pre-empt competitor risk.
- Use company reporting mechanisms to prioritise your daily/weekly actions.
- Handle customer feedback and complaints both on the phone and in writing.
- Assist other departments to resolve customer-based challenges.
Skills & Experience:
- Customer service or Sales experience.
- Excellent communication skills.
- A proactive, positive (win-win) attitude.
- Office 365 knowledge desirable but not essential.
- Someone who thrives in fast-paced environments and can easily adapt to change.
- Proactive approach and ability to bring new ideas to the team.
- Ability to forge lasting relationships with customers and partners.
- Good time management skills and ability to prioritise workload.
Additional Benefits:
- 21 Days holiday rising to 25 after 5 years of service.
- Birthday off.
- Childcare vouchers.
- Employee mobile package.
- Holiday Purchase scheme.
- Retail discounts.
- Discounted gym membership.
We Offer:
- A competitive salary and bonus structure.
- Full training.
- Ongoing personal development.
- A fun working environment.
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Junior Customer Experience Account Manager in Watford employer: SCG Together
At SCG, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Hemel Hempstead that fosters personal growth and development. With a competitive salary, generous benefits including additional holiday after five years, and a supportive environment that values diversity and inclusion, we empower our Junior Customer Experience Account Managers to build meaningful relationships and excel in their roles while contributing to our impressive customer retention rate.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Customer Experience Account Manager in Watford
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer calls, it’s crucial to sound confident and friendly. Role-play with a friend or use our resources to sharpen your pitch.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Junior Customer Experience Account Manager in Watford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Junior Customer Experience Account Manager role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can contribute to our impressive retention rate!
Show Off Your Communication Skills:Since excellent communication is key for this role, use clear and concise language in your application. We love a proactive attitude, so don’t hesitate to showcase examples of how you've effectively communicated with customers in the past.
Demonstrate Your Problem-Solving Abilities:In your application, share specific instances where you've resolved customer issues or identified opportunities for improvement. This will show us that you can handle challenges and contribute positively to our team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SCG Together
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your previous experiences. Think about specific examples where you exceeded customer expectations or resolved complaints effectively. This will show that you understand the importance of customer satisfaction.
✨Familiarise Yourself with the Company
Do some research on the company and its services, especially in areas like Mobiles, Connectivity, and VoIP. Being knowledgeable about their offerings will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer interactions. Practice how you would approach situations like managing a difficult customer or identifying opportunities for upselling.
✨Show Off Your Proactive Attitude
During the interview, highlight your proactive approach and any ideas you have for improving customer retention or service delivery. This will align with the company's focus on maintaining their impressive retention rate and show that you're ready to contribute from day one.
