At a Glance
- Tasks: Manage business customer accounts, focusing on upselling and delivering top-notch service.
- Company: Join SCG Together, a supportive team in the telecoms industry.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Exciting opportunity to thrive in a busy, collaborative atmosphere.
- Why this job: Make a real impact by building strong customer relationships and mentoring others.
- Qualifications: 5+ years in customer service or sales, with a telecoms background preferred.
The predicted salary is between 37800 - 46200 £ per year.
SCG Together in Hemel Hempstead is seeking a Customer Success / Account Manager to join our team.
You will manage a base of 30–60 business customers, focusing on upsell opportunities and retaining revenue while delivering excellent service.
Your role involves building strong relationships with key contacts, handling all communications, and mentoring junior team members.
A telecoms background and 5+ years in customer service or sales will help you succeed in this busy, supportive environment.
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Senior Customer Experience & Accounts Manager - Telecoms employer: SCG Together
SCG Together in Hemel Hempstead is an exceptional employer that prioritises employee growth and a collaborative work culture. With a focus on customer success, we offer comprehensive training and mentorship opportunities, ensuring that our team members thrive in their roles while enjoying a supportive environment. Our commitment to excellence in service delivery not only benefits our clients but also fosters a rewarding career path for our employees.
